topic Re: PIXMA MG5420 Mac OS 15 Printer Update in Printer Software & Networking

PIXMA MG5420 Mac OS 15 Printer Update

carlshome — Mon, 03 Feb 2025 00:05:35 GMT

I have a Pixma MG5420 printer. I have a new Mac mini running on Mac OS 15.3 Sequoia. Canon's website has an update for Mac OS 15. I downloaded it fine. But upon opening the "Printer Update" I get an error saying "The developer of this app needs to update it to work with this version of Mac OS."

How do I install the printer driver on my Mac for this MG5420?

Re: PIXMA MG5420 Mac OS 15 Printer Update

jrhoffman75 — Mon, 03 Feb 2025 00:25:08 GMT

@carlshome wrote:

I have a Pixma MG5420 printer. I have a new Mac mini running on Mac OS 15.3 Sequoia. Canon's website has an update for Mac OS 15. I downloaded it fine. But upon opening the "Printer Update" I get an error saying "The developer of this app needs to update it to work with this version of Mac OS."

How do I install the printer driver on my Mac for this MG5420?

I don't see any drivers for this printer for versions of macOS newer than Mojave (10.14). What software did you install?

Re: PIXMA MG5420 Mac OS 15 Printer Update

carlshome — Mon, 03 Feb 2025 01:00:52 GMT

When you go to usa.canon.com and go to Support, put in Pixma MG5420 up pops a picture of the printer and a button for Software and Drivers. Click that and you select the Mac OS version. It clearly says "MacOS Sequoia v15". There are 4 downloads available. I downloaded them all. But as I noted in my posting, the Printer Update does not work.

Is there another way to install the printer driver for Mac for this MG5420?

Re: PIXMA MG5420 Mac OS 15 Printer Update

jrhoffman75 — Mon, 03 Feb 2025 10:59:48 GMT

@carlshome wrote:

When you go to usa.canon.com and go to Support, put in Pixma MG5420 up pops a picture of the printer and a button for Software and Drivers. Click that and you select the Mac OS version. It clearly says "MacOS Sequoia v15". There are 4 downloads available. I downloaded them all. But as I noted in my posting, the Printer Update does not work.

Is there another way to install the printer driver for Mac for this MG5420?

Yes, but they are not drivers. You can call Canon support to confirm (1-800-OK-CANON) but I do not think there is a driver for your printer for macOS 15.

Re: PIXMA MG5420 Mac OS 15 Printer Update

Stephen — Mon, 03 Feb 2025 14:00:29 GMT

Hello carlshome,

Thank you for reaching out!

Please note that the PIXMA MG5420 was retired in 2022. As a result, all official Canon support has ceased, and no new software or drivers will be developed.

To explore Canon's latest technologies, we recommend contacting our Canon Upgrade Program Specialists at 1-866-443-8002, available Monday through Friday.

We hope you have a great day!