topic Re: Pixma TR4500 no longer scanning in Printer Software & Networking

PIXMA TR4500 Series: Not scanning, printer and app don't see each other

JenJohnsto — Tue, 28 Jan 2025 15:50:33 GMT

I have had this printer for a few years and it has been connected to the same network for while. For some reason I can not scan to the computer. When I try to set the scanner destination it only gives me "Local USB" and search. When I search no results come up.

1. The computer and the printer are on the same network.

2.I tried from the app but the app keeps telling me the printer is offline. And from the printer, I get "PC not connected".

3. The system says all the up-to-date drivers are installed and that there are no hardware issues

I am not sure what I am missing.

Re: Pixma TR4500 no longer scanning

Danny — Tue, 28 Jan 2025 15:47:31 GMT

Thanks for joining the conversation, JonJohnsto!

So that the Community can help you better, we need to know exactly which Canon printer model you're using within the PIXMA TR4500 series. The model number should appear on the front of the unit at the upper right. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: PIXMA TR4500 Series: Not scanning, printer and app don't see each other

Bearden — Fri, 25 Apr 2025 22:02:50 GMT

Are you still able to print?

I wouldn't bother with the Canon scan app, I have only gotten it to work a few times. It always brings up an error saying it cannot be found...this is after it has physically already scanned the document. It is TRASH.l Okay for printing but notta for scanning.

The work around I found that works flawlessly with scan bed or scan feeder, is to go to the Microsoft Store and install the free Windows Scan App.

Hope this helps!