topic Re: G7020 offline in Printer Software & Networking

PIXMA G7020 keeps going offline

drcsue — Sun, 30 Jul 2023 00:10:20 GMT

My G7020 keeps going offline. I followed the instructions provided by Canon and hopefully changed the IP address to static. Printer still went off line. This just started happening this week. Could I have a bad printer or modem/router from comcast.

Re: G7020 offline

Tiffany — Sun, 30 Jul 2023 00:08:24 GMT

Welcome to the forum!

So that the Community can help you better, we will need to know which operating system is running on your computer (i.e. Windows or macOS and which version).How are you connecting? Any error messages? Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

Thank you

Re: G7020 offline

Robchan115 — Sun, 26 Jan 2025 12:34:51 GMT

I have a similar problem on my G7020. Mine is connected wifi and the router is close by on the same floor. The wifi connection goes down intermittently. Sometimes the print request happens immediately. Sometimes the printer is offline when viewed status from my Mac with latest OS release. To get it going, I either power off and on the printer or i perform a network WPS connection. When I first bought my G7020, no network connection issue for about few years. This problem started in the past year. Not sure if the timing is related switching from Rogers to Bell Fibe. I have changed my Bell modem recently and the problem continues. Printer is using a dynamic IP. Should I switch to static IP? Help pls.

Re: PIXMA G7020 keeps going offline

Robchan115 — Tue, 25 Feb 2025 14:50:04 GMT

Hello. I am back. Is there anyone from Canon supporting this community? I posted my question above a month ago.