topic Re: imageCLASS MF753Cdw MF Scan Utility Cannot Communicate with scanner in Printer Software & Networking

imageCLASS MF753Cdw MF Scan Utility Cannot Communicate with scanner

ontech704 — Sat, 23 Nov 2024 13:06:25 GMT

I'm seeing the same issue with MF753CDW printer. Installed same drivers and scanner version as the rest of the PCs for my client and this desktop is running the most recent version of Windows 11. Getting the same error and can't figure out why.

Re: imageCLASS MF753Cdw MF Scan Utility Cannot Communicate with scanner

tjfitz68 — Mon, 25 Nov 2024 15:34:37 GMT

I saw this article over the weekend.

https://www.neowin.net/news/microsoft-blocks-windows-11-24h2-update-as-it-breaks-usb-network-modems-printers-scanners/

Re: imageCLASS MF753Cdw MF Scan Utility Cannot Communicate with scanner

Yankee-Flyer — Tue, 26 Nov 2024 22:30:24 GMT

Add me to the list with this problem. New Dell laptop and picked up a MF654CDW yesterday. Deleted and reloaded the SW package a couple of times and checked everything I can think of. Canon documentation is really poor. If no answer soon, the printer will go back to Best Buy.

Re: imageCLASS MF753Cdw MF Scan Utility Cannot Communicate with scanner

stan2841 — Thu, 28 Nov 2024 01:41:59 GMT

I was thinking the same thing, but it's a great piece of hardware. In the interim, I'm using the Windows Scan Utility to scan and while not as nice as the Canon software, works. I'm willing to wait until January because of the extended return period. I'm hoping for a fix in December.

Re: imageCLASS MF753Cdw MF Scan Utility Cannot Communicate with scanner

Yankee-Flyer — Thu, 28 Nov 2024 01:51:43 GMT

Update, I loaded the SW including the Scan utility on my wife's Windows 10 machine and found it it works as expected. So this does point to a Windows 11 issue

Re: imageCLASS MF753Cdw MF Scan Utility Cannot Communicate with scanner

shadowsports — Thu, 28 Nov 2024 03:07:02 GMT

Greetings,

You're correct. It's a W11 24H2 issue. I did escalate it with Canon but I'm afraid it's Microsoft that's going to have to fix this one.

Re: imageCLASS MF753Cdw MF Scan Utility Cannot Communicate with scanner

Yankee-Flyer — Thu, 28 Nov 2024 04:32:06 GMT

I hope Canon and MS can work to resolve the issue. I have two Brothers printer / scanners in the household that seem to work fine with WIN 11.

Re: imageCLASS MF753Cdw MF Scan Utility Cannot Communicate with scanner

stan2841 — Tue, 10 Dec 2024 19:25:44 GMT

Windows 11 KB5048667 released today is supposed to fix it, but I installed it and still not working. I uninstalled and reinstalled the Canon scanner driver as well.

Re: imageCLASS MF753Cdw MF Scan Utility Cannot Communicate with scanner

jims145 — Sat, 14 Dec 2024 16:06:54 GMT

I just had to do a Clean Install of Windows 11 and found too that the MF Scan Utility would not communicate with my MF726Cdw. I even installed (and left it in place) the Windows 10 (x64) [Windows 32-bit & 64-bit] Patch for Network Scan, USB Scan. Still no luck.

During my Windows 11 re-install, updates also were installed: 2024-12 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5048667) and 2024-11 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 24H2 for x64 (KB5045934).

Still had issues UNTIL...

An optional Windows update was also posted: 2024-11 Cumulative Update Preview for .NET Framework 3.5 and 4.8.1 for Windows 11, version 24H2 for x64 (KB5048162) was installed today and voila!! MF Scan Utility now communicates with my MF726Cdw!! It looks like Microsoft fixed something.

Re: imageCLASS MF753Cdw MF Scan Utility Cannot Communicate with scanner

Yankee-Flyer — Mon, 13 Jan 2025 00:35:17 GMT

Has anyone seen an update on this issue? I would like to use this feature.

Re: imageCLASS MF753Cdw MF Scan Utility Cannot Communicate with scanner

Yankee-Flyer — Mon, 13 Jan 2025 01:42:05 GMT

I just found the fix that worked for me in this thread -

Fix For MF Scan Utility Failures Windows 11 24H2

My Scan Utility is working now.

Re: imageCLASS MF753Cdw MF Scan Utility Cannot Communicate with scanner

stan2841 — Mon, 13 Jan 2025 16:31:39 GMT

I called support and I was told to download the registry fix from the following link on the Canon site and it fixed the issue. Be sure to scroll down all the way to the bottom of the page. It's called DR_RegistryFix.exe_download.xml. This worked for me and so far no issues.
Canon Support for imageFORMULA R50 Office Document Scanner | Canon U.S.A., Inc.

Re: imageCLASS MF753Cdw MF Scan Utility Cannot Communicate with scanner

kilrain — Sun, 09 Feb 2025 01:55:08 GMT

This did the trick for me and thanks! I was about the return it to the store. WTF doesn't Canon include this little bit of software in all of their printer/scanner downloads...?