topic Re: Scanner Canon i-SENSYS MF651Cw doesn´t working MF scan utility in Printer Software & Networking

Scanner Canon i-SENSYS MF651Cw doesn´t working MF scan utility

IT_support — Thu, 09 Jan 2025 12:33:36 GMT

I have technical case open with Canon, but they don´t find solution yet. The printer is Canon i-SENSYS MF651Cw with Operating System , Windows 11 Home 22H2. and when I install MF Scan Utility appear the following error:

Could you help me to solve this issue?

Thanks in advance.

Re: Scanner Canon i-SENSYS MF651Cw doesn´t working MF scan utility

Arthur — Sat, 11 Jan 2025 17:37:56 GMT

Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please C LICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Re: Scanner Canon i-SENSYS MF651Cw doesn´t working MF scan utility

IT_support — Sun, 12 Jan 2025 10:14:40 GMT

Dear,

Thanks for your quickly reply. In this case the product was bought in USA and I would like to know any solution.

Could you help me?

Re: Scanner Canon i-SENSYS MF651Cw doesn´t working MF scan utility

Stephen — Sun, 12 Jan 2025 13:30:53 GMT

Hello,

The i-SENSYS MF651Cw is a European-exclusive model not sold in the US.

Can you please verify the model information from the physical unit? It's usually on the top or front panel.

For support in the United States, call 1-800-OK-CANON (800-652-2666) weekdays from 9 a.m. to 6 p.m. (ET).
Outside the US, visit https://global.canon/en/support to find support options in your country.

Re: Scanner Canon i-SENSYS MF651Cw doesn´t working MF scan utility

normadel — Sun, 12 Jan 2025 19:58:57 GMT

Instead of trying to use the MF Scan Utility at all (I gave up on it myself), go to the Microsoft Store and install the Windows Scan app. It is capable and uncomplicated. It sees USB and network scanners just fine.

Re: Scanner Canon i-SENSYS MF651Cw doesn´t working MF scan utility

IT_support — Mon, 13 Jan 2025 10:56:59 GMT

Thanks for your quickly reply. I checked your propose and It scans one sheet, but if I want to scan many sheets at once, Do you help me in this case?

Re: Scanner Canon i-SENSYS MF651Cw doesn´t working MF scan utility

IT_support — Mon, 13 Jan 2025 11:05:13 GMT

It has another drawback. You know that there are two ways to scan. Flatbed and feeder. From the feeder it does not scan well, it leaves the pages cut off.

Re: Scanner Canon i-SENSYS MF651Cw doesn´t working MF scan utility

IT_support — Fri, 17 Jan 2025 08:42:12 GMT

I called Support Spain support but I haven´t solution to this problem from Spain. Who can help me?