topic Re: Cannot Connect Scanner to Mac in Printer Software & Networking

PIXMA MX452 Cannot Connect Scanner to Mac

katshe77 — Tue, 23 Jul 2024 14:41:21 GMT

I have a new mac laptop (first mac). My printer/scanner is a Canon MX452. The printer shows up in my list of printers in System Preferences "Printer & Scanners" and I can print from my Mac to the printer. I've got the printer set up and working. However, the same device is also a scanner, but it does not list itself as one there and gives no scan option.

I downloaded the scan driver from the Canon website, and I have "Canon IJ Scan Utility" in my applications. I can open that, but when I try to scan it says Scanner is turned off or USB cable is disconnected. My scanner is on, but I don't have the computer attached to it with a cable. I want to wirelessly scan (just like I can print).

On my scanner when I try to go to settings to detect this Mac it does not see it and offer it as an option.

Is there a way I can get the wireless scanning set up? Any ideas? Or must I hook up with a cable (which I would have to buy an adaptor for etc.)?

(FYI the wireless scanning does work for my PC.)

Re: Cannot Connect Scanner to Mac

Caemene — Sat, 11 May 2019 08:57:50 GMT

Hi katshe77,

To troubleshoot the scanning issues on your Mac, please perform the followingt troubleshooting steps:

Open the Mac program Image Capture.
In the upper left corner locate the catagories: Device & Shared.
One of the catagories should have a number other than 0 (zero) next to it, click on the number.
If it display's the MX450 the Computer does see the scanner wirelessly.
If it does not, the computer does not see the scanner wireless.
Close Image Capture.

If Image Capture listed the MX450 in the upper left corner, perform the following steps:

Open the Canon IJ Scan Utility.
Locate Product Name towards the top of the window on the right.
Make sure it says MX450 series Network, if it does not adjust the drop-down box.
Click on SETTINGS in the lower right corner.
Click on the TOOLS icon in the upper left corner.
Click on SELECT to the right of the Product Name.
The IJ NETWORK SCANNER SELECTOR EX window opens.
Confirm/Select the MX450 series printer is selected and ensure Do Not Use is not selected.
Click on SCAN-FROM-OPERATION-PANEL SETTINGS at the bottom of the window.
Confirm/Select the MX450 series printer is selected on the list.
Press OK to close the following windows:
- Scan-From-Operation-Panel
- Settings
Perform test scan.

If Image Capture does not list the MX450 in the upper left corner, perform the following steps:

There is an additional driver that can be downloaded from the Canon website that will assist with the communication between the scanner and the computer.

Click HERE to go to the Canon website for the MX452 Drivers & Downloads.
Below the Drivers & Downloads section and next to OPERATING SYSTEM, you should see your operating system detected.
If you are running macOS Mojave v10.14 adjust it to macOS High Sierra v10.13
A little further below and to the right, click on the SELECT button next to the file titled "ICA Driver Ver. 4.0.0a (Mac)"
Click on the red DOWNLOAD button.
If you are asked if you want to save the file, do so.
Close the web browser, and go to your Downloads folder.
Double click on the file name "misd-mac-ijscanner5-4_0_0-ea19_2.dmg."
In the window that opens, double-click on the icon that looks like an open box with a yellow package inside.
A welcome screen will appear.
Follow the on-screen instructions to install the software on your computer.
Restart the computer.
Perform a test scan.

Re: Cannot Connect Scanner

gulie — Sat, 07 Sep 2019 22:59:53 GMT

My MX450 printer suddenly wiull not let me scan. I am using Windows 10. The error code is 5,169,69. It says my printer is not connected, but every other function works.

Re: Cannot Connect Scanner

Patrick — Tue, 10 Sep 2019 17:18:08 GMT

Hi guile,

The 5,169,69 error is caused when communication is blocked to your PIXMA MX450 by security software. Please temproarily disable your security software and attempt to scan. You may have to add the Canon pritner and software to that security software's exception list so that you can scan while that security software is active.

Re: Cannot Connect Scanner to Mac

dalymj — Fri, 22 Nov 2019 18:54:41 GMT

Where is the Mac program "Image Capture"? Is it under Applications?

Re: Cannot Connect Scanner to Mac

dalymj — Fri, 22 Nov 2019 23:35:54 GMT

I can print wirelessly from my Mac, but my Pixma MX522 scanner doesn't work since I downloaded Catalina. I downloaded the software Canon IJNetwork Tool 4.7.2 and Quick Menu 2.8 with no effect. Where to go, what to do? Thanks.

Re: Cannot Connect Scanner to Mac

LesP — Sat, 28 Dec 2019 16:52:30 GMT

I tried those instructions for my MF4450. I have downloaded the new driver. I receive this message:

The operation couldn't be completed (com.apple.imagecapture error

5294957375.) (-9921)

Re: Cannot Connect Scanner to Mac

dalymj — Sat, 28 Dec 2019 17:17:28 GMT

I called Support at Canon and was told that the 522 Pixma scanner is not compatible with the Catalina iOS. He suggested that I use Apple's Image Capture instead.

Scanner shows connected until I attempt to scan to Mac

claranceanthone — Tue, 31 Mar 2020 11:27:46 GMT

Scanner shows connected until I attempt to scan to Mac.

It shows me the printer and tells me to scan and then the scan gives an error saying not able to connect.

Once i restart the printer it shows connected but the scan button is greyed out.

Re: Cannot Connect Scanner to Mac

foxthechicken — Mon, 20 Apr 2020 03:44:35 GMT

This is the solution right here. Download the driver.

Re: Cannot Connect Scanner to Mac

dalymj — Mon, 20 Apr 2020 06:26:53 GMT

What posting were you referring to when you said the solution is right here? Sould you provide a link to the downloadable driver? Thanks.

Re: Cannot Connect Scanner to Mac

DianeWF — Sat, 13 Jun 2020 13:58:09 GMT

I just purchased a Canon Pixma G7020 and have set it up wirelessly. I have been able to print from my computer but not scan. I downloaded the Scanner Utility and tried to set it up. It's not recognizing the scanner. I get the same message as mentioned in earlier posts.

I tried the Image Capture solution mentioned in a previous post, and Image Capture sees the scanner but the Canon Scanner Utility does not.

I tried to scan directly from the printer/scanner itself, using the panel, but that requires saving a scanned image to the computer. Since the machine doesn't work wirelessly, the only save option requires me to connect the machine via a USB cable rather than wirelessly.

Needless to say this is frustrating! Part of why I bought this printer was that I read that many things could be done using web-based software rather than the hard-to-read panel. But if the software doesn't work, that the option is not viable.

Has anyone come up with a solution to this problem? Did Canon support offer any solutions?

Thanks

Re: Cannot Connect Scanner to Mac

ArthurJ — Mon, 15 Jun 2020 19:19:17 GMT

Hi DianeWF,

There could be a few things that are causing this issue and It is recommended that you speak with one of our chat agents. To get to the chat feature, click HERE. Once in the chat box, ask to speak to a live person. You will be asked to create a Canon account and once that is done, you will be able to connect with one of our chat agents Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

We look forward to hearing from you.

Re: Cannot Connect Scanner to Mac

DianeWF — Mon, 15 Jun 2020 19:28:23 GMT

Thanks, Arthur.

This morning I tried the utility again, and this time it worked. I have no idea why as nothing changed in my configuration. But if the problem reoccurs, I will do as you suggested. Thanks for your help.

Re: Cannot Connect Scanner to Mac

dalymj — Mon, 15 Jun 2020 19:36:57 GMT

I chatted with a Canon person on line and was told the latest iOS did not support wireless scanning with my Pixma MX522. Use of Apple’s image capture app was suggested.instead.

Re: Cannot Connect Scanner to Mac

DianeWF — Mon, 15 Jun 2020 19:48:37 GMT

Thanks. I'm not using the latest Mac OS. As I mentioned in the reply to the previous person who offered a solution, when I tried this utility this morning, it recognized the scanner and worked. Image Capture has many few choices then the utility and it also doesn't save the file to your computer unless you connect via a USB cable.

Re: Cannot Connect Scanner to Mac

dalymj — Mon, 15 Jun 2020 19:58:55 GMT

I agree that Apple’ s image capture app is sub-optimal. I would have stayed with my older iOS had I known that I would lose wireless scanning by upgrading.

Re: Cannot Connect Scanner to Mac

DianeWF — Mon, 15 Jun 2020 20:00:44 GMT

I've stayed with my older OS to ensure compatability with a number of other programs that I use. I don't think a lot of programs keep up with the OS changes.

Re: Cannot Connect Scanner to Mac

jkuruppu — Wed, 01 Jul 2020 20:02:00 GMT

After days of struggling, and reinstalling Canon software, i finally came across this thread, which I think answers my quesiton (which was what i was suspecting all along).

I have a PIXMA MG5520 which has worked great for years. I only scan occasionally, and I believe that the scanning function must have become nonfunctional when I upgraded to Catalina (OS 10.15.5)

Very disappointing. But, thanks to the community for helping confirm my suspicions.

**********************************************************************************

Update (and success!!)

I came back to the Canon site to see whether a solution might have appeared. I poked around a bit in the Knowledgebase, and came across mention of installing the ICA Driver Ver.4.1.3a (Mac), which I found on the PIXMA MG5500/5520 software/driver page.

I downloaded, installed, and voila! I can now scan to my Mac. Hurray!!

My Image Garden - No Scan icon

tamraymond118 — Mon, 29 Jun 2020 20:57:22 GMT

Scan icon is disabled in the "Guide Menu" of My Garden Image. I am using this software in MAC. Can you advise how this can be resolved?