topic Re: mx490 incompatable with win 11 mp driver not currently installed. new port could not be created. in Printer Software & Networking

PIXMA MX490 incompatible with win 11 - mp driver not installed. New port could not be created.

markamcampbell5 — Thu, 09 Jan 2025 17:59:57 GMT

i bought a used printer mx490 printed test page. win 11 64 bit. also no new port can be created..

Re: mx490 incompatable with win 11 mp driver not currently installed. new port could not be created.

Patrick — Wed, 08 Jan 2025 22:08:45 GMT

Hi markamcampbell5,

First, please uninstall all Canon programs. To do this, please disconnect the USB cable if you are using one and then follow these steps:

1. Please press the Windows key on your keyboard and the letter R, then let both go.

2. In the Run window that appears, please type CONTROL and click OK.

3. In Control Panel, please click on Uninstall a program.

4. A list of installed programs will appear. Click on the first Canon program in the list and then click on Uninstall/Change at the top.

5. Follow the on screen prompts to uninstall the program.

6. Repeat until all Canon programs are removed.

Please close all of those windows once complete.

1. Please press the Windows key on your keyboard and the letter R, then let both go.

2. In the Run window that appears, please type CONTROL and click OK.

3. In Control Panel, please click on View devices and printers.

4. Click on Printers & Scanners.

5. If there is a MX490 in the list, please click on it. In the new window, click Remove.

6. Repeat until all MX490's are removed.

Next, we will download the latest driver.

1. Please click this link:

https://www.usa.canon.com/support/p/pixma-mx490#DOWNLOADS

2. Choose Windows and Windows 11 from both drop down boxes.

3. Click the Download button to the right of "Print Driver and Scan Utility Installer Ver.1.02 (Windows)". A file will download.

4. Once the download is complete, please open your Downloads folder.

5. Click on the file that you just downloaded, "mp68-win-mx490-1_02-ea33_3.exe".

6. Follow the onscreen prompts to install.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

Re: mx490 incompatable with win 11 mp driver not currently installed. new port could not be created.

markamcampbell5 — Thu, 09 Jan 2025 03:36:20 GMT

I think it worked I downloaded everything but it shows the printer as idle and in the device it shows it but it just sits there. I sent for the install disc but how do I test it. Do I try to print something off my laptop?

Re: mx490 incompatable with win 11 mp driver not currently installed. new port could not be created.

markamcampbell5 — Thu, 09 Jan 2025 03:37:49 GMT

It is not discoverable I guess.

Re: mx490 incompatable with win 11 mp driver not currently installed. new port could not be created.

markamcampbell5 — Thu, 09 Jan 2025 03:40:37 GMT

Days driver is not available

Re: mx490 incompatable with win 11 mp driver not currently installed. new port could not be created.

markamcampbell5 — Thu, 09 Jan 2025 03:41:34 GMT

Says driver is not available