topic Re: Professional Print & Layout compatibility with Sequoia 15.2 on MacBook Pro with ProGraf Pro in Printer Software & Networking

Professional Print & Layout compatibility with Sequoia 15.2 on MacBook Pro with ProGraf Pro 300

mdeanstrauss — Fri, 03 Jan 2025 00:43:57 GMT

When attempting a print job from my MacBook Pro M1 updated to Sequoia 15.2 using the Professional Print and Layout program I get a error fail... this has happened dozens of times... I am up to date with all drivers and my firmware is 2.0. I've even gone through a basic printer installation again. I am printing via WiFi and had no difficulties before moving to Sequoia. I can print through Lightroom but Professional Print & Layout is a much more elegant approach. Is this a user wide problem? Is there a fix beyond what I've tried? I've seen other comments on this board about similar but no quite the same issue I am having. Are there other aftermarket printing programs that might work better. Help... thanks, Mitch

Re: Professional Print & Layout compatibility with Sequoia 15.2 on MacBook Pro with ProGraf Pro

jrhoffman75 — Fri, 03 Jan 2025 00:47:06 GMT

You could look into Qimage One.

Re: Professional Print & Layout compatibility with Sequoia 15.2 on MacBook Pro with ProGraf Pro

rsilber — Fri, 03 Jan 2025 00:51:43 GMT

+1 on Qimage One. Solid performer.

Re: Professional Print & Layout compatibility with Sequoia 15.2 on MacBook Pro with ProGraf Pro

Patrick — Thu, 09 Jan 2025 16:11:46 GMT

Hi mdeanstrauss,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PRO-300 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can assist you with resolving the error you are experiencing with Professional Print & Layout.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

Re: Professional Print & Layout compatibility with Sequoia 15.2 on MacBook Pro with ProGraf Pro

mdeanstrauss — Fri, 10 Jan 2025 13:56:10 GMT

As suggested above, I purchased Qimage One, which is a nice software platform for printing on the Canon ProGraf Pro 300; however, I learned during the installation of Qimage One that my Pro 300 was functioning with the Apple driver for that printer surreptitiously inserted by my MacBook Pro M1. As per Qimage One instructions, I reinstalled the Canon Printer on the MacBook and properly used the latest Canon driver for the printer. Now, both Qimage One and Canon Professional Print and Layout function properly with the Pro 300. Perhaps because of prior familiarity I give Professional Print and Layout an edge for ease of use. At any rate, problem solved, but at the cost of purchasing Qimage One. Thanks for the previous recommendations.

Re: Professional Print & Layout compatibility with Sequoia 15.2 on MacBook Pro with ProGraf Pro

jrhoffman75 — Fri, 10 Jan 2025 14:06:53 GMT

You experienced a common macOS problem with Canon printers. When a printer is being added it is necessary to wait until the IJ Series driver appears in the printer list. The Apple AirPrint driver frequently appears first and folks select that.