topic Re: Apple update notice that software is incompatible in Printer Software & Networking

PIXMA TR7020a Apple update notice that software is incompatible

Minx777 — Thu, 02 Jan 2025 15:41:47 GMT

I updated my MacBook Air and go the following message below. What does this mean? I'm not calling them about this.

Re: Apple update notice that software is incompatible

jrhoffman75 — Wed, 01 Jan 2025 21:56:15 GMT

It means that the Canon software you loaded has a component (system extension) that may not be compatible with a future version of macOS.

Re: Apple update notice that software is incompatible

Danny — Thu, 02 Jan 2025 13:37:31 GMT

Thanks for joining the conversation, Minx777!

So that the Community can help you better, we need to know exactly which Canon product you're using and which version of macOS you're running. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Apple update notice that software is incompatible

Minx777 — Thu, 02 Jan 2025 15:23:44 GMT

Hi. Thought I put its a Pixma TR2020. Just updated to Sequoia 15.2. I just printed from computer an it's fine. If I print from my phone I don't get an icon in my doc but I can't even remember if Im supposed to get one.

So the question is does. Canon know and are they going to fix it? Thats what I really want to know. Thanks.

Re: Apple update notice that software is incompatible

Danny — Thu, 02 Jan 2025 15:26:17 GMT

Thanks for the reply, though the model number you mentioned doesn't match up with any Canon printer models. Would you mind please double-checking that for us?

Re: Apple update notice that software is incompatible

Minx777 — Thu, 02 Jan 2025 15:38:27 GMT

Sorry, It's a Pixma TR7020a. Thats what I get for trying to remember without looking,

Re: Apple update notice that software is incompatible

Tess_2153 — Sun, 05 Jan 2025 19:16:54 GMT

I am receiving the same alert. I updated to Sequoia 15.1.1. My Pima printer is a TR8620a.

New to Community. I hope I entered my comment in correctly.

THX

Re: Apple update notice that software is incompatible

jrhoffman75 — Sun, 05 Jan 2025 19:45:16 GMT

@Tess_2153 wrote:

I am receiving the same alert. I updated to Sequoia 15.1.1. My Pima printer is a TR8620a.

New to Community. I hope I entered my comment in correctly.

THX

Since I am using a TR8620a with Sequoia 15.2 without problem I suggest you reinstall the driver. See the screenshot.

Re: Apple update notice that software is incompatible

Tess_2153 — Sun, 05 Jan 2025 22:25:06 GMT

Thanks. What you circled on bottom of screenshot is not in my listings.

Re: Apple update notice that software is incompatible

jrhoffman75 — Sun, 05 Jan 2025 22:27:10 GMT

Are you on the Sonoma page like I circled ?

Re: Apple update notice that software is incompatible

Tess_2153 — Mon, 17 Mar 2025 14:36:02 GMT

I apologize for delay, but I have not received this message until today. I am running on Sequoia 15.3.1.

Thanks