topic Re: Canon Pro-1100 not working with Canon Professional Print Layout in Printer Software & Networking

Professional Print Layout doesn't see imagePROGRAF PRO-1100

IanB2024 — Sat, 18 Apr 2026 12:04:00 GMT

hi, brand new user to forum. Cannot find a thread covering this

Mac user, Macbook M4 Sequoia 15.2

Just purchased a Printer Pro-1100

Installed and updated firmware on printer 1.020

Installed latest Professional Print Layout

When finding the printer on initial setup, the software displays - this printer is not registered with PPL - exiting PPL (it finds the printer)

how can I get the PPL to see this printer - printer is connected on wifi and has printed a test print - just a word doc

Re: Canon Pro-1100 not working with Canon Professional Print Layout

jrhoffman75 — Fri, 27 Dec 2024 23:34:00 GMT

When you say latest version of PP&L is it version 1.6?

Re: Canon Pro-1100 not working with Canon Professional Print Layout

bkrystad — Sat, 28 Dec 2024 02:57:55 GMT

Same issue, thanks for posting. Just bought an 1100 yesterday here in Seattle and haven't printed one photo yet.

Printer on the network, visible to PPL (v 1.6), it even fetches the current media settings from the printer. But click PRINT and its the same error message every time. "Look at your printer panel or web UI." Printer never records an incoming job, never records an error, it just sits there saying "Ready to print." I can print from any other application -- Word, Adobe, Notes -- it's just PPL that fails.

Spent two hours on chat with support today, and now there's a case in my name on the books. Any suggestions appreciated, I've got time to try things. I don't think support will be looking at my case until Tuesday. But just saying, if it's "uninstall and reinstall printer/PPL," I've already done that a half-dozen times today. Think I'll go work on my jigsaw puzzle, it's easier.

MacBook Air M2, Sequoia 15.1

Re: Canon Pro-1100 not working with Canon Professional Print Layout

jrhoffman75 — Sat, 28 Dec 2024 03:08:38 GMT

Have you installed the Canon CUPS driver?

Re: Canon Pro-1100 not working with Canon Professional Print Layout

bkrystad — Sat, 28 Dec 2024 03:59:51 GMT

Yes, v.29.1

Re: Canon Pro-1100 not working with Canon Professional Print Layout

IanB2024 — Sat, 28 Dec 2024 09:45:33 GMT

Good morning, thanks for answering, I downloaded that version off the website today. Version is 1.6

Re: Canon Pro-1100 not working with Canon Professional Print Layout

IanB2024 — Sat, 28 Dec 2024 09:46:28 GMT

Thanks for that, I am the same but I can print a test page from MS Word to the printer but all print jobs from any photo application just disappear

Re: Canon Pro-1100 not working with Canon Professional Print Layout

IanB2024 — Sat, 28 Dec 2024 09:48:44 GMT

Yes, same version V29.1. I can see it in the driver software in the printer setup. thanks

Re: Canon Pro-1100 not working with Canon Professional Print Layout

jrhoffman75 — Sat, 28 Dec 2024 11:09:50 GMT

@IanB2024 wrote:

Thanks for that, I am the same but I can print a test page from MS Word to the printer but all print jobs from any photo application just disappear

Do you mean that printing from Apple Photos or Preview doesn't work, in addition to PP&L?

Re: Canon Pro-1100 not working with Canon Professional Print Layout

IanB2024 — Sat, 28 Dec 2024 15:24:28 GMT

hi John,

thats correct, I can print to the printer using Word, but when I try and print from Preview, or from CaptureOne that I use for photo editing then nothing happens.

the setup I was aiming for was to use PP&L for printing - thats the advice I got, but I cannot configure that as it will not recognise the 1100 printer. It sees it on the network, but then when I select either the bonjour printer or the IP address, then it reverts this printer is not registered with PPL. I am wondering is PP&L updated yet for the printer as it is relatively new?

Ian

Re: Canon Pro-1100 not working with Canon Professional Print Layout

jrhoffman75 — Sat, 28 Dec 2024 15:33:13 GMT

Hi Ian.

Since you cannot print photos from Preview or CaptureOne the problem you are having would seem to be related to the printer and not PP&L specifically.

I noticed you said bonjour printer. Are you sure that the installed printer device is using the Canon IJ Series driver? Try deleting the printer and re-adding it. When you select the add icon wait until the Canon IJ Series version of the printer appears. It can take several minutes and will usually appear after the Apple AirPrint version of the driver appears.

Re: Canon Pro-1100 not working with Canon Professional Print Layout

IanB2024 — Sun, 29 Dec 2024 05:59:00 GMT

Thanks John,

I uninstalled and reinstalled again today, and it seemed to do the trick. the PRO-1100 showed up when I launched PP&L and I am now able to print from it without any problem. I am not really sure of any difference but it works so I am happy and able to start testing!

thanks for all the help

Ian

Re: Canon Pro-1100 not working with Canon Professional Print Layout

bkrystad — Wed, 01 Jan 2025 23:59:33 GMT

My printer is working now, as well. I chose to uninstall the printer, reset all the settings to factory, turn off WiFi, LAN, and direct wireless, disable Bonjour (AirPrint), and connect to my MacBook Air M2 with a USB cable. When I added the printer, it found the ProGraf 1100 and the v.29 CUPS driver. I tried a first print of a JPG from the Photos app, and that worked fine. Then I opened PPL and opened a 16-bit TIFF that I had exported from Lightroom CC, and printed. No problems, no glitches.

My takeaway was that setup can go much more smoothly with a direct connection rather than wireless. Too many variables. USB has fewer variables. I can always attempt to set up Wireless and troubleshoot that later on, without wondering whether my new printer even works at all.

Thanks for help and encouragement.

-Byron

Re: Canon Pro-1100 not working with Canon Professional Print Layout

cfs1 — Sat, 18 Apr 2026 06:12:11 GMT

# Fix: Canon Professional Print & Layout Can't Find Your Printer After an IP Change (Mac OSX Tahoe fix)

## The Problem

If your Canon ImagePROGRAF printer's IP address changes — because you switched from Wi-Fi to Ethernet, your router reassigned it, or you changed your network setup — Canon's Professional Print & Layout (PPL) app will stop recognizing your printer. You'll see the old printer entry in PPL, but it can't connect. Trying to add the printer again doesn't work: PPL finds it, you click to add it, and nothing happens. The old dead entry stays.

This is a bug in PPL. The app stores your printer's IP address in a hidden file and never updates it.

## Who This Affects

Anyone using PPL with a network-connected Canon ImagePROGRAF printer (PRO-1100, PRO-1000, PRO-300, PRO-4100, and similar models). If your printer's IP has ever changed, this will happen to you.

## The Fix (5 Minutes)

### Step 1: Find Your Printer's Current IP

On your printer's touchscreen: tap the network icon or go to **LAN settings > Confirm LAN settings** to find the current IP address (e.g., `192.168.86.250`).

Alternatively, check your router's admin page for the printer's DHCP lease.

### Step 2: Open the Hidden Configuration File

1. Open **Finder**.
2. In the menu bar, click **Go > Go to Folder...** (or press **Shift + Command + G**).
3. Paste this path and press Enter:

```
~/Library/Application Support/Canon/DirectPrint/EntryPrinter/
```

4. You should see a file called **`EntryPrinter.xml`**. Right-click it and choose **Open With > TextEdit** (or any text editor).

### Step 3: Change the IP Address

You'll see XML that looks like this:

```xml
<?xml version="1.0" encoding="UTF-8"?>
<root>
<printers>
<printer>
<entryid>1</entryid>
<devicename>PRO-1100 series</devicename>
<printername>PRO-1100 series</printername>
<serialno>BBEL05xxx</serialno>
<portname>192.168.86.xx</portname> 
...
</printer>
</printers>
</root>
```

Find the line that says `<portname>` and change the IP address inside it to your printer's **current** IP address:

```xml
<portname>192.168.86.250</portname> 
```

**Change only the IP address. Don't modify anything else.**

### Step 4: Save and Relaunch

1. Save the file (**Command + S**).
2. Quit PPL completely if it's running.
3. Relaunch PPL. Your printer should now be recognized immediately.

## How to Prevent This in the Future

Since Canon hasn't fixed this bug, the best prevention is to **assign your printer a static IP address** (also called a DHCP reservation) in your router. This ensures the printer always gets the same IP, regardless of how it connects to your network.

Most routers support this under a setting called "DHCP Reservation," "Static Lease," or "Address Reservation." You'll need your printer's MAC address (found in the printer's network settings menu) and the IP you want to assign.

## Important Warnings

- **Back up before editing.** Before you change the XML file, make a copy of it (e.g., `EntryPrinter-backup.xml`) in case you make a typo.
- **Don't delete the DirectPrint folder.** If you delete `~/Library/Application Support/Canon/DirectPrint/` while troubleshooting, PPL may lose the ability to register your printer entirely — even after a full reinstall. If this happens, you'll need to restore the folder from a Time Machine backup.

- **This is not a macOS problem.** Your Mac's built-in printing (System Settings > Printers & Scanners) handles IP changes fine. This bug is specific to Canon's PPL application.

Re: Canon Pro-1100 not working with Canon Professional Print Layout

DerrickL — Sun, 19 Apr 2026 01:23:41 GMT

I agree USB is far less likely to cause connection issues.