topic Re: PIXMA MX492 requiring a password to print on a Mac M2 in Printer Software & Networking

PIXMA MX492 requiring a password to print on a Mac M2

alextech190 — Tue, 17 Dec 2024 13:23:02 GMT

Sorry to post this again, but I used the wrong printer number before.

I can't get the printer to work with my Macbook Air M2. I installed the latest downlad from Cannon but my Mac can't print - I get a message that the printing can't complete without "autherization" - I need the password. I tried using the serial number and "canon" but neither works. Any suggestions? Thanks.

Re: Cannon MX492 for a Mac M2

jrhoffman75 — Tue, 10 Dec 2024 12:33:37 GMT

@alextech190 wrote:

Sorry to post this again, but I used the wrong printer number before.

I can't get the printer to work with my Macbook Air M2. I installed the latest downlad from Cannon but my Mac can't print - I get a message that the printing can't complete without "autherization" - I need the password. I tried using the serial number and "canon" but neither works. Any suggestions? Thanks.

Which application is asking for authorization?

Re: Cannon MX492 for a Mac M2

alextech190 — Tue, 17 Dec 2024 13:18:19 GMT

It seems to be the printer app. When I try to print, the Mac recoginizes the printer and there is a message "pending authorization" just below where it looks like printing itself almost begins.

Re: Cannon MX492 for a Mac M2

jrhoffman75 — Tue, 17 Dec 2024 13:30:52 GMT

@alextech190 wrote:

It seems to be the printer app. When I try to print, the Mac recoginizes the printer and there is a message "pending authorization" just below where it looks like printing itself almost begins.

Which app is the item in that you are trying to print?

Re: PIXMA MX492 requiring a password to print on a Mac M2

alextech190 — Tue, 17 Dec 2024 14:20:25 GMT

It's a TextEdit app: .txt I have printed TextEdit many times with another computer. The exact message I receive is "Hold for Authentication"

Re: PIXMA MX492 requiring a password to print on a Mac M2

jrhoffman75 — Tue, 17 Dec 2024 14:55:19 GMT

I just printed a test document using TextEdit on my MacBook Air M2 using my WiFi connected TR8620a and did not get that message.

Is your printer WiFi connected or USB connected.

The new macOS requires authorization for USB connected devices.

If that isn't the resolution you should call Canon support.

Re: PIXMA MX492 requiring a password to print on a Mac M2

alextech190 — Tue, 17 Dec 2024 15:19:04 GMT

The printer is USB connected. Do you know how get the needed authorization on the Mac?

Re: PIXMA MX492 requiring a password to print on a Mac M2

jrhoffman75 — Tue, 17 Dec 2024 15:55:58 GMT

https://support.apple.com/en-us/102282

Re: PIXMA MX492 requiring a password to print on a Mac M2

alextech190 — Tue, 17 Dec 2024 16:48:13 GMT

I don't understand what those names refer to - I want to know how to get the permission I need to print using a USB cable.

Re: PIXMA MX492 requiring a password to print on a Mac M2

jrhoffman75 — Tue, 17 Dec 2024 17:05:04 GMT

these three steps are easy to follow. If that doesn’t work you need to call Canon support. 1-800-OK-CANON