topic Re: imageCLASS MF753Cdw Scan Problem, cannot communicate with scanner in Printer Software & Networking

imageCLASS MF753Cdw Scan Problem, cannot communicate with scanner

Eschwege — Sun, 08 Dec 2024 00:35:48 GMT

Hello I just bought this printer, I know it works I have a fault Cannot communicate with the scanner. cable disconnected blah, blah blah. This is a windows problem. I reinstalled windows with Ver. 24H2 and setup the printer-scanner and it works however I guess the system is updating its files and it no longer sees the scanner. What is the fix? I haven't even had the printer a week, very frustrating.

Re: MF753CDW Scan Problem

shadowsports — Sun, 08 Dec 2024 00:19:09 GMT

Greetings ,

This is a known issue with feature release. 24H2. Doesn't happen with previous feature releases. Microsoft is aware of the issue, however they have not provided a date for a fix. Unfortunately it's affecting multiple manufacturers.

Re: MF753CDW Scan Problem

Eschwege — Sun, 08 Dec 2024 00:20:43 GMT

Thank you, I appreciate the help.

Re: MF753CDW Scan Problem

Singood — Sun, 08 Dec 2024 00:36:56 GMT

Thanks for your expertise and willingness to help. I too have experienced scan issues. Strange that one of my systems can scan, but the other one cannot, but using Microsoft scan, it works - does not work for the Canon scan software, ver 1.21.02. with driver 5.2. On my other system, which is similar, they're both HP's, Canon scan ver 1.11.0.1, with driver 5.2, Canon scan works. Both are Win 11, ver 24H2.

I believe I tried upgrading printer/scanner driver to ver 7.12, but no joy.

Very puzzling...

Re: imageCLASS MF753Cdw Scan Problem, cannot communicate with scanner

Singood — Sun, 08 Dec 2024 00:57:30 GMT

Re: imageCLASS MF753Cdw Scan Problem, cannot communicate with scanner

jims145 — Sat, 14 Dec 2024 16:05:27 GMT

I just had to do a Clean Install of Windows 11 and found too that the MF Scan Utility would not communicate with my MF726Cdw. I even installed (and left it in place) the Windows 10 (x64) [Windows 32-bit & 64-bit] Patch for Network Scan, USB Scan. Still no luck.

During my Windows 11 re-install, updates also were installed: 2024-12 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5048667) and 2024-11 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 24H2 for x64 (KB5045934).

Still had issues UNTIL...

An optional Windows update was also posted: 2024-11 Cumulative Update Preview for .NET Framework 3.5 and 4.8.1 for Windows 11, version 24H2 for x64 (KB5048162) was installed today and voila!! MF Scan Utility now communicates with my MF726Cdw!! It looks like Microsoft fixed something.

Re: imageCLASS MF753Cdw Scan Problem, cannot communicate with scanner

Eschwege — Sat, 14 Dec 2024 19:42:01 GMT

I just looked, I already have that update and my MF Scan utility still does not work. I will try and do a reinstall and see if that changes anything. Thank you

Re: imageCLASS MF753Cdw Scan Problem, cannot communicate with scanner

jims145 — Sat, 14 Dec 2024 19:47:42 GMT

Fingers crossed!

Re: imageCLASS MF753Cdw Scan Problem, cannot communicate with scanner

Eschwege — Sun, 15 Dec 2024 00:19:51 GMT

Still no luck.

Re: imageCLASS MF753Cdw Scan Problem, cannot communicate with scanner

jims145 — Sun, 15 Dec 2024 00:28:16 GMT

Sorry. Do you have the Canon Windows 10 (x64) [Windows 32-bit & 64-bit] Patch for Network Scan, USB Scan installed too?

Re: imageCLASS MF753Cdw Scan Problem, cannot communicate with scanner

Eschwege — Sun, 15 Dec 2024 21:51:30 GMT

I have the software that is listed for the MF753Cdw from the Canon website.

Re: imageCLASS MF753Cdw Scan Problem, cannot communicate with scanner

Singood — Mon, 16 Dec 2024 09:03:41 GMT

Is there a place where we could download and install the previous version of the scan utility software, ver. 1.11.0.1?

I have another HP laptop that has the previous version of the scan utility software and that works fine, with all the Windows 11 updates and version 24H2.

Re: imageCLASS MF753Cdw Scan Problem, cannot communicate with scanner

jims145 — Mon, 16 Dec 2024 10:39:05 GMT

I’m not sure. I have an MF726Cdw and have the MF Scan 1.21.02 from the Windows 11 driver filtering. I filtered to Win 10 x64 and pulled in the Patch for Network Scan driver too. They still didn’t work until the .NET Preview Windows Update I mentioned earlier, then MF Scan communicated again.

Re: imageCLASS MF753Cdw Scan Problem, cannot communicate with scanner

Dale_1973 — Mon, 23 Dec 2024 16:04:17 GMT

I posted the fix I used here:

Fix For MF Scan Utility Failures Windows 11 24H2 - Canon Community

Re: imageCLASS MF753Cdw Scan Problem, cannot communicate with scanner

donlapalma — Thu, 20 Feb 2025 19:26:03 GMT

THIS WORKED!!! Thank you. I was getting so frustrated.

Re: imageCLASS MF753Cdw Scan Problem, cannot communicate with scanner

Aaditya4u — Fri, 21 Feb 2025 17:19:00 GMT

go back to 23h2 version of windows 11, new windows 24h2 has lots of bugs and microsoft will take long time. 23h2 will work easy and smoothly. i did this after 1 month and fixed my issue of mf656cdw