topic PIXMA TS5350i - can't connect my new printer in Printer Software & Networking

PIXMA TS5350i - can't connect my new printer

MarkHalligan — Wed, 04 Dec 2024 15:29:10 GMT

I have just purchased a PIXMA TS5350i printer. I can't seem to get it connected to my laptop. I have been able to connect it to my smart phone (iPhone) though.

Every time i try to connect to my laptop, i keep getting the same error message - "This printer cannot connect to the OS running on your device. Please access this site from a device with a supported OS."

My laptop is relatively new (2024) and is running Windows (Windows 11 Home)

I'd be grateful for any tips on how to get my laptop and printer connected

Thanks

Mark

Re: PIXMA TS5350i - can't connect my new printer

Arthur — Fri, 06 Dec 2024 16:51:58 GMT

Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

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