topic PIXMA TS3720 - Can’t register a new printer on App in Printer Software & Networking

PIXMA TS3720 - Can’t register a new printer on App

jojomac — Sat, 07 Dec 2024 16:51:14 GMT

Hi! Print App will not register the product. It finds the printer and then gets stuck on the next step. I am using IOS 18

Re: Can’t register a new printer on App

Tiffany — Fri, 06 Dec 2024 00:48:24 GMT

Welcome to the forum!

So that the Community can help you better, let us know what model printer. How are you connecting? Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

Re: Can’t register a new printer on App

jojomac — Fri, 06 Dec 2024 13:36:41 GMT

PIXMA TS3720. I am trying to register the new printer wirelessly on the App for iPhone running IOS 18. It gets stuck on the “acquiring printer information” and will not advance from there.

Re: Can’t register a new printer on App

Patrick — Tue, 10 Dec 2024 20:54:02 GMT

Hi jojomac,

There is a video available from Canon on YouTube that shows the setup process to connect your PIXMA TS3720 to your Wi-Fi using the app on your iPhone. Please use this link:

https://www.youtube.com/watch?v=c3eG1ck6V80

If you continue to have difficulties, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TS3720 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

Re: PIXMA TS3720 - Can’t register a new printer on App

jojomac — Fri, 13 Dec 2024 14:13:21 GMT

Thank you for your reply. I was able to connect the printer with a different iPhone so everything is fine now.