topic #10 envelope no longer an option in drop down menu (Mac) - PIXMA TS6420 in Printer Software & Networking

#10 envelope no longer an option in drop down menu (Mac) - PIXMA TS6420

Stephori — Thu, 28 Nov 2024 19:06:34 GMT

I have never printed any envelopes except #10 with my Pixma TS6420 and have never had a problem until today, but today when I went to choose envelope size, the #10 option is not listed in the drop down menu and I am unable to print. Puzzled as to how the option would just disappear after years of usage. Help!!!!

Re: #10 envelope no longer an option in drop down menu (Mac) - PIXMA TS6420

Patrick — Tue, 10 Dec 2024 18:47:40 GMT

Hi Stephori,

What version of the macOS is installed on your computer?

To determine this, please click the Apple in the upper left hand corner and then click on About This Mac.

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