topic Re: My Image Garden shows "IJ network scanner selector EX2 cannot be found" in Printer Software & Networking

My Image Garden shows "IJ network scanner selector EX2 cannot be found"

KevininTucson — Wed, 13 Nov 2024 13:57:24 GMT

#TR8520

I got Brutal with offloading stuff from my 🪟 11 PC some months back and I accidentally offloaded My Image Garden, which was my go to for printing and scanning.

I needed to scan something the other day so I went through the process of finding/downloading My Image Garden, as well as all the drivers that Canon says I needed. I would try to scan and I would get the following error:

IJ network scanner selector EX2 cannot be found. Reinstall scanner driver. Scanner driver will be closed. Code 3,208,0

I've tried installing everything in the software/driver section that might be related to that code and nothing works.

I don't use it much since I retired, but it would make life easier if I could when I need to.

Any suggestions would be greatly appreciated.

TIA

Re: My Image Garden shows "IJ network scanner selector EX2 cannot be found"

Patrick — Wed, 27 Nov 2024 20:41:46 GMT

Hi KevininTucson,

Please follow these steps to resolve the 3,208,0 error you are experiencing with your PIXMA TR8520:

1. On your computer, please press the Windows key on your keyboard and the letter R, then let both go.

2. In the Run window that appears, please type CONTROL and click OK.

3. In Control Panel, click on Uninstall a program.

4. In the program list, please uninstall:

Canon MP Drivers

Canon IJ Scan Utility

Canon IJ Scanner Selector EX

5. Once uninstalled, please restart your computer.

6. When your computer reboots, please use this link from the Support page of your PIXMA TR8520 to download the drivers.

7. Please open that file once the download is complete and follow the on screen prompts to reinstall.

Please use the IJ Scan Utility to scan once the installation is complete.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

Re: My Image Garden shows "IJ network scanner selector EX2 cannot be found"

KevininTucson — Fri, 29 Nov 2024 23:37:57 GMT

Hey Patrick! Just a quick note to say thank you! That worked perfectly and was an easy solution! My only only comment would be that I wish they would make that clear on the support page for my model. Again, appreciate your help!