topic Re: ImageCLASS MF753Cdw refuses to connect to computer in Printer Software & Networking

ImageCLASS MF753Cdw refuses to connect to computer via Wi-Fi

NMAster — Thu, 18 Jan 2024 14:19:31 GMT

Everything I try to scan from the printer onto the computer it prompts 'connect to computer' yet the printer itself is connected to my windows 10 pro computer. I cannot access MF scan utility because it claims that the driver is not installed. I have installed both the printer driver and the scanner driver on multiple attempts yet nothing has changed. I have been fighting with this scanner for over a month since it has arrived. There is nothing on the internet or even the canon website regarding the specific problem I seem to be having. I feel I have tried almost everything and am frustrated with how useless even the Setup guide that came with the printer completely ignored the setting up of the scanner portion of the printer. I just need this problem remedied.

Re: ImageCLASS MF753Cdw refuses to connect to computer

Danny — Thu, 14 Dec 2023 15:49:06 GMT

Thanks for joining the conversation, NMAster!

So that the Community can help you better, please let us know whether your printer communicates with your computer via Wi-Fi or via a USB cable. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: ImageCLASS MF753Cdw refuses to connect to computer

rafcaf1975 — Wed, 27 Dec 2023 03:38:08 GMT

I would like to by pass the network and have my computer talk with the printer.

Re: ImageCLASS MF753Cdw refuses to connect to computer

rafcaf1975 — Wed, 27 Dec 2023 03:39:40 GMT

I have the Color imageclass 753cdw.

Re: ImageCLASS MF753Cdw refuses to connect to computer

NMAster — Tue, 02 Jan 2024 13:32:25 GMT

Hi Danny,

My printer connects to the computer via Wi-Fi. Yet the scanner portion of the printer refuses to connect to the computer even thought the printer part of the printer works fine.

Re: ImageCLASS MF753Cdw refuses to connect to computer

Bonzo22 — Sun, 14 Jan 2024 14:02:34 GMT

Have you found a fix? I have the exact same problem for 5 weeks now. Frustrating in the least as I need this for my office and son's paperwork. I've tried everything from up to reinstallation, including connect to direct computer and via wi-fi. Is there a Patch I'm unaware of?

Re: ImageCLASS MF753Cdw refuses to connect to computer

NMAster — Mon, 15 Jan 2024 12:56:34 GMT

Sorry, no we have not found a fix. Canon help is very unhelpful. There used to be a youtube video about it but i was taken down way before i even encountered the problem for the first time. I have been dealing with this for almost 2 months.

Re: ImageCLASS MF753Cdw refuses to connect to computer

Bonzo22 — Mon, 15 Jan 2024 15:08:00 GMT

I am sorry to hear that. Funny thing with mine is that the scanner worked for 3 months prior to it not working. I only used it once or twice a week but needed it for multiple tasks. This is my first Laser Printer and love the speed and its quietness for home use. If this doesn’t get resolved soon I will have to buy a competitors unit that works.

I was using an A to A cable with male ends. I just ordered an A to B cable and see if that makes a difference. The wi-fi connection to my PC is useless, even with a strong signal.

Re: ImageCLASS MF753Cdw refuses to connect to computer

Bonzo22 — Wed, 17 Jan 2024 23:53:46 GMT

Update: I swapped my A to A double male end USB cable for a A to B USB Cable, installed on Win10 pc, left unplugged from the printer and powered off, loaded Driver MF750CMFDriverV7501W64, connected the printer when prompted and powered on. I waited about a minute and scanned to my pc.

My scanner is working both Color and B&W.

I hope this helps others having issues.

Re: ImageCLASS MF753Cdw refuses to connect to computer

Bonzo22 — Wed, 17 Jan 2024 23:58:12 GMT

This is the cable I ordered from Amazon. JSAUX Printer Cable, 10FT USB Printer Cable USB 2.0 Type A Male to B Male Scanner Cord USB B Cable High Speed for HP, Canon, Epson, Dell, Brother, Lexmark, Xerox, Samsung etc and Piano, DAC

[Link replaced with screengrab to facilitate discussion]

Re: ImageCLASS MF753Cdw refuses to connect to computer

Bonzo22 — Thu, 18 Jan 2024 23:13:07 GMT

2nd Update: Scanner no longer works. Everything else is fine. Tried download driver and reinstall. I quit. Canon, please find the issue ASAP or I want a refund/replacement. Frustrated!!!

Re: ImageCLASS MF753Cdw refuses to connect to computer

Bonzo22 — Thu, 18 Jan 2024 23:32:47 GMT

Ok, I couldn't quit. Gave it one last try via wireless network. It works. Next test, tomorrow.

Re: ImageCLASS MF753Cdw refuses to connect to computer via Wi-Fi

scottwbeckett — Sun, 21 Apr 2024 15:49:10 GMT

@Bonzo22 :: did you solve this issue? I am suffering through it, and nothing has worked. I've gone from being able to scan to getting nothing more on the Scan Utility than a spinning beach ball (Mac user). SO frustrating.

Re: ImageCLASS MF753Cdw refuses to connect to computer via Wi-Fi

shadowsports — Sun, 21 Apr 2024 16:46:29 GMT

Greetings,

I have a MF644 and MF656. Both are 100% functioning. Scan to Computer, Scan to email (I'm using my Gmail account) and all functions mentioned above using the Canon Print Business app on my Android or iOS devices.

Since this thread is 5 months old and has received replies from different parties with different operating systems and environments, providing concise instructions with solutions is challenging. I'm happy to help anyone with their connectivity, scanning issues, configuration, etc. if they start their own thread. NMAster, you do not need to start a new thread as this one is yours.

New topics should include the model of your Canon product. The operating system version and build it's being used with as well as the connection method being used. If you are using wireless please be prepared to provide information about your network hardware. Brand / model and configuration. My devices have been absolutely reliable and a pleasure to use.

Re: ImageCLASS MF753Cdw refuses to connect to computer via Wi-Fi

Bonzo22 — Mon, 22 Apr 2024 00:16:12 GMT

I’ll say yes and no. Seems if I don’t use the scanner for a week I lose scanning ability but everything else works. About 3 weeks ago I did a firmware update and a driver update but didn’t help any. So I decided to go back to the USB connection and did nothing. I went back to the wireless connection and for some reason it took and it’s been working since. I have no clear answer as to why it’s working but it’s been since I made the switch back to wireless. I still only use it on weekends.

Hope this helps you in some way, best of luck.

Re: ImageCLASS MF753Cdw refuses to connect to computer via Wi-Fi

JeffKrafft — Fri, 04 Oct 2024 19:58:55 GMT

Has anyone find a fix for this, I can print via network but cannot install the drivers for the scanner utility? I tried using a usb cable with no success, just keep getting the "device not found" message.

Re: ImageCLASS MF753Cdw refuses to connect to computer via Wi-Fi

shadowsports — Sat, 05 Oct 2024 17:18:31 GMT

@JeffKrafft wrote:

Has anyone find a fix for this, I can print via network but cannot install the drivers for the scanner utility? I tried using a usb cable with no success, just keep getting the "device not found" message.

Welcome,

This thread has become splintered. Multiple posts from different users. Each seems to have similar behavior but different issue. Each is using a different connection method, and each has a different operating system (version / build). This makes it very difficult for those of us trying to help. Is your issue related to your software environment, connection method, network or operating system? Your issue and solution might be different or vary greatly from others. We want to help, but need your help to do so. Can you please start your own topic.

Printer model

Operating system (version and build)

Connection method (and to what?)

Names of software packages you are trying to install

Error messages observed or received

If a network install, information about your network hardware, wireless, and encryption used. Any other details which might be relevant. This gives your issue the visibility it deserves. Diagnosis is targeted and concise (specific to you). It also allows others to help more easily. Thanks in advance.

Re: ImageCLASS MF753Cdw refuses to connect to computer via Wi-Fi

Bonzo22 — Wed, 09 Oct 2024 09:36:09 GMT

Jeff, I don’t have a fix but what I did is download the latest driver, not power off the PC but leave it in sleep mode and that seems to work for weeks at a time. Eventually the scanner won’t work then all I do is reboot the PC and the scanner is back to working again.

I’ll be buying a new PC with Win11 OS in a few months and I hope things work better then.

Re: ImageCLASS MF753Cdw refuses to connect to computer via Wi-Fi

JeffKrafft — Wed, 09 Oct 2024 12:21:24 GMT

I bought a new laptop and my old printer is no longer supported hence the new purchase of this model. I have windows 11 pro on the new laptop. I've tried just about everything and I just can't get the driver for the scanner to complete the install. It just errors out and closes the installer program. I'm a REALTOR®️ so I need this function to work.

Re: ImageCLASS MF753Cdw refuses to connect to computer via Wi-Fi

Bonzo22 — Wed, 09 Oct 2024 15:49:53 GMT

I’d call tech support and see if it’s a firewall issue. Other than that, I haven’t a clue. Good luck!!!