topic Re: Windows 11 and Toolbox ImageClass 227MF in Printer Software & Networking

Windows 11 and Toolbox ImageClass MF227dw: unable to get Toolbox to work with scanner

gtlsmlo — Fri, 22 Nov 2024 22:21:19 GMT

I cannot get the Toolbox to work with the scanner on Windows 11. The error message that comes up when I click on the Toolbox icon says that the scanner is either disconnected or not on. I have tried using the Windows 11 troubleshooting tools, the Windows !0 USB driver patch, installing and restarting after installing the driver and the toolbox.

Re: Windows 11 and Toolbox ImageClass 227MF

gtlsmlo — Fri, 22 Nov 2024 22:15:08 GMT

The product is the ImagCLASS MF227dw

Re: Windows 11 and Toolbox ImageClass MF227dw: unable to get Toolbox to work with scanner

normadel — Sat, 23 Nov 2024 21:57:23 GMT

My Imageclass printer has buttons for Copy, Fax and Scan. When the Scan button is pressed, a menu with Computer, Remote Scan, and Memory Media options. I have to choose Remote Scan for MP Toolbox to see the printer. Is your printer similar?

Have you read your User Guide to see how you scan from MP Toolbox? Download it from:

https://www.usa.canon.com/support/p/imageclass-mf227dw

Re: Windows 11 and Toolbox ImageClass MF227dw: unable to get Toolbox to work with scanner

gtlsmlo — Mon, 25 Nov 2024 17:16:12 GMT

I've read the manual. Unfortunately, this printer doesn't work the way yours does. Thanks anyway, though.

Re: Windows 11 and Toolbox ImageClass MF227dw: unable to get Toolbox to work with scanner

shadowsports — Mon, 25 Nov 2024 18:17:24 GMT

Greetings,

By chance is your windows 11 running feature release 24H2?

Re: Windows 11 and Toolbox ImageClass MF227dw: unable to get Toolbox to work with scanner

gtlsmlo — Tue, 26 Nov 2024 00:03:40 GMT

I've tried installing it with and without the feature release 24H2. Scanning won't work either way.

Re: Windows 11 and Toolbox ImageClass MF227dw: unable to get Toolbox to work with scanner

gtlsmlo — Tue, 26 Nov 2024 00:07:43 GMT

Does anyone out there know whether the Toolbox relies on WINS to communicate with PCs?

Re: Windows 11 and Toolbox ImageClass MF227dw: unable to get Toolbox to work with scanner

normadel — Tue, 26 Nov 2024 18:31:48 GMT

Can you print? If you can, then WINS is not a factor. It's not likely it would be a factor anyway.

Re: Windows 11 and Toolbox ImageClass MF227dw: unable to get Toolbox to work with scanner

gtlsmlo — Tue, 26 Nov 2024 22:47:12 GMT

Yes, it prints. I also installed the driver update, no dice. I also tried running the scanner on a separate user profile, also no joy.

Re: Windows 11 and Toolbox ImageClass MF227dw: unable to get Toolbox to work with scanner

gtlsmlo — Tue, 26 Nov 2024 22:47:45 GMT

Are there any firewall ports that should have been opened?

Re: Windows 11 and Toolbox ImageClass MF227dw: unable to get Toolbox to work with scanner

SITQRO — Wed, 11 Dec 2024 19:50:32 GMT

Any solution? I have the same problem with Windows 11 24H2

Re: Windows 11 and Toolbox ImageClass MF227dw: unable to get Toolbox to work with scanner

gtlsmlo — Thu, 12 Dec 2024 00:36:50 GMT

Sorry, I haven't found one.

Re: Windows 11 and Toolbox ImageClass MF227dw: unable to get Toolbox to work with scanner

Squiggles — Thu, 09 Jan 2025 00:47:33 GMT

I have the same problem. Any solutions yet?

Re: Windows 11 and Toolbox ImageClass MF227dw: unable to get Toolbox to work with scanner

tailarson — Wed, 26 Mar 2025 21:34:49 GMT

I seem to be having the same issue. Were you able to get this resolved?

Re: Windows 11 and Toolbox ImageClass MF227dw: unable to get Toolbox to work with scanner

gtlsmlo — Thu, 27 Mar 2025 22:45:29 GMT

I tried the new driver on the Canon site, but I still could not get the Toolbox to work.