topic Re: New Internet provider, lost WiFi connection Pixma MG3050 in Printer Software & Networking

New Internet provider, lost WiFi connection Pixma MG3050

Laurad100 — Wed, 20 Nov 2024 19:34:13 GMT

We changed our internet provider a week ago and now I cannot reconnect the printer to the network. The manual/instructions say I need to press a sequence of buttons on the printer and then press the WPS button on the wireless router. Unfortunately the router does not have a WPS button. Is there any other way of connecting to the router? I have an app on my iPhone which accesses the router and I can set up IP addresses and ports, but am at a loss as to how to connect the printer to the network. Thanks, Laura

Re: New Internet provider, lost WiFi connection Pixma MG3500

Danny — Wed, 20 Nov 2024 16:29:08 GMT

Thanks for joining the conversation, Laurad100!

So that the Community can help you better, we need to know exactly which printer model you're using within the PIXMA MG3500 series. The model number should appear on the front of the printer at the lower right. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: New Internet provider, lost WiFi connection Pixma MG3500

Laurad100 — Wed, 20 Nov 2024 19:33:06 GMT

Hi Danny, my apologies. I jumped the gun and said it was 3500 - forgetting that that is a series. It says, top left, MG3050. Is that what you wanted to know? Thanks for replying.

Re: New Internet provider, lost WiFi connection Pixma MG3050

Arthur — Fri, 22 Nov 2024 13:55:10 GMT

Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please C LICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Re: New Internet provider, lost WiFi connection Pixma MG3050

Laurad100 — Sat, 23 Nov 2024 12:29:26 GMT

Thanks for letting me know. I will try to find help in the UK.