topic Re: IJ Scan Utility availability for Windows 11? in Printer Software & Networking

IJ Scan Utility availability for Windows 11?

gdurell — Tue, 19 Nov 2024 14:40:28 GMT

I have a Pixma MG5420 and a new Windows 11 laptop. I downloaded the printer drivers/software, but the Scan Utility is not included. Does Canon IJ Scan Utility not work with this printer and OS - its not downloading? Can I no longer scan with the MG5420?

Re: IJ Scan Utility availability for Windows 11?

Arthur — Wed, 20 Nov 2024 13:34:14 GMT

Thanks for posting!

While our Forum Community members are welcome to chime in, the Canon PIXMA MG5420 has been retired. That means we do not offer support for the printer or updated drivers. We recommend updating to a more modern printer and reaching out to our Canon Upgrade Program specialist who will go over the best options for upgrading your printer. They can be reached at 866-443-8002.

Re: IJ Scan Utility availability for Windows 11?

jrhoffman75 — Wed, 20 Nov 2024 13:44:32 GMT

If the Canon software is not available VueScan by Hamrick Software may allow to use the device for scanning.