topic Re: Selphy - unable to print in Printer Software & Networking

SELPHY Square QX10: unable to print after app update

MBromley — Wed, 30 Oct 2024 22:21:27 GMT

I would love an update from Canon about when they are going to have their Selphy printer issues sorted. My app updated itself and then wouldn't allow me to print any of the pics via my Selphy printer. I then looked through past comments and found other people had have the issue too. The advice from Canon a week ago was to install the Canon print app - which FYI doesn't recognize my Selphy printer, then reinstall the Selphy printer and then it will work. Well, it doesn't. Anyone else still having this issue. This is beyond frustrating. I used to love my Selphy printer and have never had issues with it until now so I would love any advice or help. Thank you so much.

Re: Selphy - unable to print

Danny — Wed, 30 Oct 2024 19:21:08 GMT

Thanks for joining the conversation, MBromley!

So that the Community can help you better, we need to know which SELPHY printer model you're using and exactly which operating system is running on your mobile device (i.e. Android or iOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Selphy - unable to print

MBromley — Wed, 30 Oct 2024 20:10:49 GMT

Thank you, Danny. I have a Selphy QX10, and I have an iphone 14 pro

Re: SELPHY Square QX10: unable to print after app update

anniesamuels — Wed, 13 Nov 2024 01:42:06 GMT

I am having the same problem after years of seamless use.

Re: SELPHY Square QX10: unable to print after app update

anniesamuels — Wed, 13 Nov 2024 01:44:11 GMT

My Selphy square will not print through the new app. Tapping on the screen to print simply does nothing.

I’ve already done multiple troubleshooting steps to no avail.

it simply doesn’t work.

Please help.

Re: SELPHY Square QX10: unable to print after app update

anniesamuels — Wed, 13 Nov 2024 01:45:31 GMT

I have a Selphy QX10, and I have an iPhone 13 Pro

Re: SELPHY Square QX10: unable to print after app update

MBromley — Wed, 13 Nov 2024 03:49:27 GMT

Can someone from Canon please help us. I tried to find a phone number and a way to speak to a representative but to no avail

Re: SELPHY Square QX10: unable to print after app update

Ahavard — Wed, 13 Nov 2024 23:39:04 GMT

I’ve just learnt that the SELPHY app isn’t working. I have in installed both common print and SELPHY and reinstalled and when I open the SELPHY app, it just freezers! Unfortunately my dad just passed away and I wanted to print up some collage photos to put with him in his casket! WHY DOESN'T IT WORK! 😢😢😢 At a time when I really need my printer is today. 😢 Thanks Canon! 😡

Re: SELPHY Square QX10: unable to print after app update

MBromley — Wed, 13 Nov 2024 23:44:27 GMT

I am so, so sorry to hear that! I am having the exact same issue. Hopefully someone from Canon helps us soon.

Re: Selphy - unable to print

anniesamuels — Wed, 13 Nov 2024 23:54:16 GMT

Danny can you please help us…the app isn’t working rendering my selphy square useless. I’m so upset I would like a refund for the printer (and all the many paper/ink packs I bought)!!!

Re: Selphy - unable to print

Gotcrystal — Tue, 19 Nov 2024 04:46:39 GMT

I am also having the same issue where I can no longer print on the new app for my selphy qx10. I use an iPhone 12 Pro Max on iOS 18.

thank you for looking into this.

Re: SELPHY Square QX10: unable to print after app update

elizabethmarino — Wed, 11 Mar 2026 20:51:08 GMT

I'm so upset. I just went to use my printer (after spending $50 on paper/ink) and I am having the same issue. When I open the Selphy App, it's blank (even though it recognizes the printer because it shows the date I registered it) When I download the canon print app, it doesn't show up to connect there. I can't find any way to use the printer

Re: Selphy - unable to print

elizabethmarino — Wed, 11 Mar 2026 20:51:37 GMT

I Have a selphy qx10 and an Iphone 15. The app does not work.

Re: SELPHY Square QX10: unable to print after app update

DerrickL — Wed, 11 Mar 2026 23:47:38 GMT

This Canon support page has all the latest Canon Print apps for various phone operating systems and a Selphy layout app, but no drivers (is there one?) for the printer, not sure what this means.

https://www.usa.canon.com/support/p/selphy-square-qx10