topic Re: URGENT: PIXMA MX492 won't scan after update to macOS Sequoia in Printer Software & Networking

URGENT: PIXMA MX492 won't scan after update to macOS Sequoia

sreddy — Tue, 12 Nov 2024 16:32:54 GMT

Hi,

I have updated my mac OS to sequoina and my scanner stopped working. I have tried to install the updated software from Canon but that didn't help. Below is the error

Cannot communicate with scanner for these reasons:

- Scanner is turned off.

- (If using Wired LAN connection) It is disconnected from Wired LAN.

- (If using wireless LAN connection) Signal strength is poor due to obstructions.

- Network connection is prohibited by security software.

- Different scanner on the network is selected.

Please check and try again.

Please help me asap. Appreciate it!

Re: URGENT: PIXMA MX492 won't scan after update to macOS Sequoia

Danny — Tue, 12 Nov 2024 16:33:25 GMT

Thanks for joining the conversation, sreddy!

This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, click HERE search our knowledge base or register your Canon gear HERE to access additional support options.

Thanks and have a great day!

Re: URGENT: PIXMA MX492 won't scan after update to macOS Sequoia

Patrick — Tue, 19 Nov 2024 18:18:18 GMT

Hi sreddy,

You may try scanning using Image Capture, which is an application available on your Mac already, but please note, the PIXMA MX492 is not supported with macOS v15 (Sequoia). You are eligible for Canon's Upgrade Program. This is for out of warranty units which are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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