topic Re: imageCLASS MF731Cdw Cannot use Canon Scanner on Windows 11 in Printer Software & Networking

imageCLASS MF731Cdw Cannot use Canon Scanner on Windows 11

daveyp225 — Tue, 28 Nov 2023 14:44:34 GMT

I have tried on three separate windows 11 machines. It is MF731CDW.

The printer cannot find my computer to scan too, and when using the MF utility,

I get the error

A scanner driver supporting this software is not installed. Install it and try again. 9,203,0.

I installed everything the same way I always do, and I have never had issues in the past. Complete driver package and then the scanner utility. Printing has always worked just fine.

Problems on Thinkpad, Surface pro 6 and my desktop computer. All the same thing.

Re: Cannot use Canon Scanner on Windows 11

Hector — Tue, 25 Oct 2022 19:05:30 GMT

Hello Daveyp225,

The error would point to an issue with the scanner driver installation on the computer. If the driver is not currently loaded, the MF scanner selector will not be ale to connect to the scanner over the network. In that situation, you would not be able to scan from the computer or from the operation panel.

You can try installing the [Windows 64bit] MF733Cdw/MF731Cdw MFDrivers (Generic Plus UFR II / Generic FAX / ScanGear) from our support site while any security software is turned off on the computer. Once installed, you can try opening the MF scan utility to see if you get the same error.

If you continue to have issues with scanner driver, I would suggest contacting support at 1-800-652-2666. Our agents would be happy to check what is blocking the install on the computer or what might be causing the driver issue.

Re: Cannot use Canon Scanner on Windows 11

abaldwin5571 — Tue, 28 Nov 2023 02:53:58 GMT

I had he same issue connecting my scanner to my computer. I followed the link provided above and did not find any download versions for Windows 11.

There are no results for the OS Version you selected.

Re: imageCLASS MF731Cdw Cannot use Canon Scanner on Windows 11

seguse — Sun, 10 Nov 2024 21:41:59 GMT

I would receive an error saying the following on Windows 11 (Windows 10 worked fine) when trying to scan from the printer itself using the Scan button:

"
ScanGear MF

Cannot communicate with the scanner. The cable may be disconnected, or the scanner may be turned off. Check the scanner status and try again. Scanner driver will be terminated.
"

The only solution that worked for me is the following:

Make sure Windows Image Acquisition (WIA) in services.msc is running and set to Automatic (same for Win 10).
Make sure the windows computer has a password set on the user account.
Share the Desktop out making sure Change/Read is set to Allow (or setup a dedicated scans folder). Lock down using another user account if applicable.
Go to Remote UI, Address Book, Create a Favorite on 01 by clicking "Not Registered", Type = File, Create a friendly Name, SMB, Host Name (Computer Name or IP Address), Folder Path (just the folder name only, not \\filepath or C:\scans. Example: Desktop), Put your windows username/password and OK
Go back to Portal, Application Library, Name and Scan, Register and New Button, Edit, Create a friendly Button Name, Uncheck "Display Confirmation Screen Before Operation" if applicable, Destination = Select from Address Book and choose the location you did in Step 4.
Reboot Printer by going back to Portal, Settings/Registration, Restart Device (top left), Execute.
Test scanning and it should work.
Troubleshooting: Try disabling Windows Firewall but mine was enabled and worked fine. Open Canon MF Network Scanner Selector and make sure your printer is selected. Make sure to install the MFDrivers (300MB) first, then MF Scan Utility. Open MF Scan Utility and make sure Scanner is showing properly in the top right. If you want to scan using the MF Scan Utility instead of directly to printer, make sure to go to Settings and make sure you have it set properly on where you want it to scan.

Hope this helps others. I'm coming from a Brother MFC-L8900CDW where the "One-Touch Shortcut" took me 30-seconds to setup. No issues with Brother, just wanted to try a different brand. This Canon took forever to figure out. What a miserable process. I never had to setup the Address Book or Application library if I went the "long" way to Scan on the LCD screen (Scan, Computer, select computer, Color, Scan). The Dev's should make it easier to do this process.

Re: imageCLASS MF731Cdw Cannot use Canon Scanner on Windows 11

AK2024D12 — Thu, 05 Dec 2024 22:48:47 GMT

wow! is it seriously this complex? what you are stating is using a network sharing, not direct scan from the device.

Re: imageCLASS MF731Cdw Cannot use Canon Scanner on Windows 11

seguse — Thu, 05 Dec 2024 23:06:43 GMT

I don't understand what your asking.

Re: imageCLASS MF731Cdw Cannot use Canon Scanner on Windows 11

stan2841 — Tue, 10 Dec 2024 18:37:11 GMT

Looks like this has been resolved in KB5048667. I'm downloading it now and will test. No news from me is good news.

Re: imageCLASS MF731Cdw Cannot use Canon Scanner on Windows 11

stan2841 — Tue, 10 Dec 2024 18:59:01 GMT

Still broken, I guess Canon needs to update their driver.

Re: imageCLASS MF731Cdw Cannot use Canon Scanner on Windows 11

stan2841 — Thu, 12 Dec 2024 15:52:26 GMT

I called Canon and they had me download the file titled DR_RegistryFix.exe_download.xml. I downloaded, unzipped, went to the directory and installed the file. No more problems since. It's under this link. Select your operating system and go all the way to the bottom to find the DR registry fix.
Canon Support for imageFORMULA R50 Office Document Scanner | Canon U.S.A., Inc.

Re: imageCLASS MF731Cdw Cannot use Canon Scanner on Windows 11

heffalump — Thu, 12 Dec 2024 20:54:10 GMT

Thank you! This also worked for me with my Color imageCLASS MF753Cdw device.

Re: imageCLASS MF731Cdw Cannot use Canon Scanner on Windows 11

stan2841 — Thu, 12 Dec 2024 20:55:27 GMT

YW, glad it worked.

Re: imageCLASS MF731Cdw Cannot use Canon Scanner on Windows 11

Chai67 — Sun, 05 Jan 2025 10:51:57 GMT

Excellent. This also resolved the same issue for a MF242dw.

Re: imageCLASS MF731Cdw Cannot use Canon Scanner on Windows 11

stan2841 — Sun, 05 Jan 2025 12:34:41 GMT

Re: imageCLASS MF731Cdw Cannot use Canon Scanner on Windows 11

DocBDC — Sun, 09 Feb 2025 02:19:17 GMT

This is what solved it for me. Read all the other replies and tried it all. Do make sure all the necessities are set up for MF scan utility: drivers, printer sharing on, windows firewall, correct install files for your model canon printer, do a ping request from the pc to your printer to make sure the network is working. So I noticed in the device manager, Canon MF632/634 and Canon MF632C/634C were both under the imaging devices tab. I followed another reply thread saying to disable both of them and then update them manually: right click->disable (both), then right click->browse computer for drivers->let me pick list of available driver->install the listed drivers. If you installed the correct drivers already, there should be an option there already. Just click next and it will update. When I did the aforementioned process steps with the Canon MF632C/634C, there was actually two options after clicking let me pick list of available drivers (Generic software device and Microsoft eSCL Class Driver). I think I chose the first option, generic software device, and after it updated, the Canon MF632C/634C moved from under the image devices tab to the software devices tab. If it did not move to the software devices tab, update the Microsoft eSCL Class Driver. Also, when this happened, both of them, Canon MF632/634 and Canon MF632C/634C, were re-enabled automatically. Not sure what that did, but it is now working on my laptop running Windows 11 24H2. I also have a desktop PC that is running on windows 10 which did not have a problem. Upon checking, it seems the issue with my laptop running on Windows 11 is the Canon MF632C/634C has to be under the software devices tab, which it was already that way on my Windows 10 PC. So, my guess is the software signature driver of the scanner driver has to be signed/be under the software devices tab and not just under the image devices tab where the Canon MF632/634 is. Hope this helps.

Re: imageCLASS MF731Cdw Cannot use Canon Scanner on Windows 11

dethbysexy — Wed, 12 Feb 2025 22:01:48 GMT

It works! Thank you!!!! Someone please bump this solution for everyone to see.

Re: imageCLASS MF731Cdw Cannot use Canon Scanner on Windows 11

AK2024D12 — Wed, 12 Feb 2025 22:23:48 GMT

Unfortunately it did not work for me for MF735CDW. Will have to keep on looking.

Re: imageCLASS MF731Cdw Cannot use Canon Scanner on Windows 11

DocBDC — Wed, 12 Feb 2025 22:53:46 GMT

Windows 11 just came out with an update. You may want to update your computer than uninstall and reinstall drivers and see how that works.

Re: imageCLASS MF731Cdw Cannot use Canon Scanner on Windows 11

JLee — Thu, 27 Feb 2025 01:22:56 GMT

Registry Fix worked for me running fresh install of Windows 11 24H2. imageCLASS MF269dw. Posting for other people that might find this thread having the same issues. Thanks!

Re: imageCLASS MF731Cdw Cannot use Canon Scanner on Windows 11

Bulletproof — Thu, 03 Apr 2025 23:36:42 GMT

First the printer no longer would connect to the pc via USB. That's still the case, but it is now connected with wifi. But no scanner? Couldn't be found. I fought this for two days. Tried all the updated and deleting and reinstalling drivers, and restarting the pc and the printer. Maybe some of that helped, but didn't work. The thing that got the scanner back on line was this:

Courtesy of Google AI

Verify Windows Image Acquisition (WIA):

Check WIA Status: Search for "View local services" in the Start menu, find "Windows Image Acquisition (WIA)," and check its status and startup type.
Ensure it's Running: If it's not running, right-click it and select "Start".
Set to Automatic: If it's not set to automatic, change the startup type to "Automatic".

And it worked! I had to changed the scanner software I use to WIA from Twain, no biggie. Didn't even have to restart anything. I still have no idea what a WIA is, but mine is now automatic. I'd still like the USB connection to start working again. Maybe tomorrow? I'm up to the challenge. 😁

Re: imageCLASS MF731Cdw Cannot use Canon Scanner on Windows 11

Bulletproof — Fri, 04 Apr 2025 15:30:03 GMT

Quit working again.