Canon TS5353 "printer is offline"

mozman — Sat, 09 Nov 2024 10:53:10 GMT

We've had a Pixma TS5353 printer for a few years, and never had problems with it. But this week it suddenly stopped working on all our devices - a Macbook Pro, a Macbook Air and a Galaxy phone (using the Canon Print app). The message displayed on all devices is always a variation of "Printer is offline". The printer itself doesn't display an error message, and the screen display is as normal.

I've tried restarting the wifi, and removing the printer from the macbook - after which it simply couldn't find the printer again.

Anyone know the answer to this please?

Re: Canon TS5353 "printer is offline"

Ron — Mon, 11 Nov 2024 15:11:22 GMT

Hi mozman!

Welcome to The Canon Community, and thank you for your inquiry!
We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. The Pixma TS5353 isn't sold or supported by our team here at Canon USA.
If you live outside the United States, please CLICK HERE and select your country or region for your support needs.
You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

topic Canon TS5353 "printer is offline" in Printer Software & Networking

Canon TS5353 "printer is offline"

Re: Canon TS5353 "printer is offline"