TS6420 printer - Communication Issue with Chromebook

rehampton — Tue, 09 Apr 2024 22:54:48 GMT

I am tryiing to print with the 6420 printer with an acer chromebook. when I send a print to the printer it says communicating but no print. I have deleted the printer and re-entered the info but to no avail

Re: TS6420 printer - Communication Issue with Chromebook

Patrick — Fri, 08 Nov 2024 20:35:53 GMT

Hi rehampton,

First, please follow these steps to disable IPv6 on your PIXMA TS6420:

1. Please press the OK button on your printer 1 time.

2..Use the down arrow to select Device settings and press OK.

3. Use the down arrow to select LAN settings and press OK.

4. Select Wi-Fi and press OK.

5. Select Advanced (not Advanced Mode) and press OK.

6. Select TCP/IP settings and press OK.

7. Select IPv6 and press OK.

8. Select Yes and press OK.

9. Select Enable/disable IPv6 and press OK.

10. Select Disable and press OK.

11. Repeatedly press the Back button (above the OK button) to return to the main screen of your PIXMA TS6420.

Once you have completed this, please follow these steps:

1. Please press the OK button on your printer 1 time again.

2. Use the down arrow to select Device settings and press OK.

3. Use the down arrow to select LAN settings and press OK.

4. Select Wi-Fi and press OK.

5. Select Show setting info and press OK.

Using the down arrow, take note of what is listed below to IPv4 address.

Back on your Chromebook, please open the Chrome web browser. In the address bar of that web browser, please type in the IPv4 address that you saw on your printer.

Does the printer's status page appear?

If so , please attempt to print.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

topic Re: TS6420 printer - Communication Issue with Chromebook in Printer Software & Networking

TS6420 printer - Communication Issue with Chromebook

Re: TS6420 printer - Communication Issue with Chromebook