topic Re: Pixma MG5420 windows 10 can't find it in Printer Software & Networking

Pixma MG5420 windows 10 can't find it

tonigleason — Mon, 25 Mar 2019 19:27:02 GMT

I have a MG5420 that worked just fine. I changed routers to a Tp-link. I can not get my windows 10, ipad or iphone to find the printer. My printer is connected to the router. I have reinstalled the drivers. I called customer support and they won't help. I just bought new ink cartridges for it so I don't want a new printer. Please help

Re: Pixma MG5420 windows 10 can't find it

shadowsports — Tue, 26 Mar 2019 14:11:33 GMT

Start with the basics.

Whats the printer's IP address

Can you ping it from the computer you are printing from?

Re: Pixma MG5420 windows 10 can't find it

tonigleason — Tue, 26 Mar 2019 18:23:16 GMT

I ended up calling TP-Link, who is my router. And who would have thought, but TP-Link isn't compatibile with that printer. So I guess I'll have to get a printer that is compatibile or get a new router. I just bought the router in January.

https://static.tp-link.com/resources/compatible/Print-Server/Print_Server_Compatibility_List_160804.pdf