topic Can't get ImageClass D420 to connect to WIn 10 Come PC in Printer Software & Networking

Can't get ImageClass D420 to connect to WIn 10 Come PC

Kbob — Wed, 06 Nov 2024 00:13:51 GMT

Proper software downloaded Printer has long history of faithful printing. Connect is USB printer cable. Test page will not print. Suggestions? Please.

Re: Can't get ImageClass D420 to connect to WIn 10 Come PC

shadowsports — Wed, 06 Nov 2024 03:05:07 GMT

Greetings,

For USB devices, not just printers, its best to install the drivers first before connecting a device. Or not doing so until prompted. If you have 3rd party anti-virus installed, this could also cause issues. The printer should be connected directly to the computer, and not to a hub or adapter.

If you connected the device before running the installer, I would remove the printer from Printers and Scanners, uninstall the drivers, restart your system and run the installer again and not connect the device until prompted to do so.

Re: Can't get ImageClass D420 to connect to WIn 10 Come PC

Kbob — Wed, 06 Nov 2024 06:05:07 GMT

Rick:

Your counsel was spot on. I now have an operating printer.

Thank you and bless you.

-bob

Re: Can't get ImageClass D420 to connect to WIn 10 Come PC

shadowsports — Wed, 06 Nov 2024 21:01:54 GMT

Thank you for your reply and feedback.👍