topic Re: Cannot install driver for mg7720 in Printer Software & Networking

Cannot install driver for mg7720

dannyhusk — Sat, 02 Nov 2024 17:48:03 GMT

Hello,

I recently purchased a Lenovo laptop with Windows 11 ARM based processor. I have a pixma mg7720 printer that is on my home network. My new laptop recognizes the mg7720 and I can even add it through the "Printers and Scanners" section of my settings on the laptop, but I cannot install the driver from Canon's website (the Print Driver and Scan Utility Installer Ver.1.00 file). I have access to very rudimentary print functions when the printer is added via the "Add Device" option in the "Printers and Scanners" section, but I obviously want the full printer/scanner/copier functionality that the canon driver would provide. I've tried downloading the driver separately and through the installation package and I've had no luck so far. Again, I've had no problems with this new windows 11 laptop communicating with the printer, I just cannot install the driver. Can anyone possibly shed light on this?

Re: Cannot install driver for mg7720

normadel — Sat, 02 Nov 2024 21:28:45 GMT

What driver are you trying to install? I don't see an ARM driver listed at Canon Support, only x64. ARM software is not necessarily compatible with x64 hardware. You need to ask Canon if there is an ARM driver (yet) for the printer.

Re: Cannot install driver for mg7720

dannyhusk — Sun, 03 Nov 2024 01:47:39 GMT

When I select my operating system, it's the "Print Driver and Scan Utility Installer Ver.1.00" (which is the same driver that's listed for all windows systems). I'm able to download the file (m68n-win-mg7700-1_00-ea34_2) but once complete it will not install:

Additionally, if I download the installer package (win-mg7700-1_0-jucd) it will connect with the printer and once again download the driver but will give me the message that it cannot install it.

I found this article that indicates the mg7720 is among the printers that is arm compatible:
https://support.usa.canon.com/kb/s/article/FAQ100604

Re: Cannot install driver for mg7720

normadel — Sun, 03 Nov 2024 02:26:43 GMT

The article sounds like you don't need a downloaded driver.....that Windows has a built-in driver for it.

Is there any other message you get when installing the downloaded drivers? Like something about the driver not being validated by Windows?

Re: Cannot install driver for mg7720

dannyhusk — Sun, 03 Nov 2024 03:05:07 GMT

Windows does have it's own driver, but the printer's capabilities are hampered significantly. Print functions are extremely basic with the windows driver.

None of the messages make any mention of not being validated, just that they cannot be installed.

Re: Cannot install driver for mg7720

normadel — Sun, 03 Nov 2024 18:02:34 GMT

Well then you need to talk to someone at Canon to see clearly if the Windows driver they list is ARM compatible or not. If it's not, you are stuck with the Windows built-in driver.

Re: Cannot install driver for mg7720

Patrick — Tue, 05 Nov 2024 18:39:48 GMT

Hi dannyhusk,

Canon has not developed drivers for the PIXMA MG7720 for use with ARM-based computers. The drivers are installed automatically when connecting via USB or installed using Add Printer in Control Panel when using Wi-Fi.

More information can be viewed in this FAQ article:

PIXMA / MAXIFY Products: Windows 10 / Windows 11 on ARM-Based Computers

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

Re: Cannot install driver for mg7720

shadowsports — Tue, 05 Nov 2024 19:23:05 GMT

Greetings,

Please follow the instructions in the link @Patrick has provided. It lists the Canon devices supported under an OS with an ARM processor.

Re: Cannot install driver for mg7720

MarjorieBrown — Thu, 14 Nov 2024 08:38:07 GMT

Thanks for the article link.