topic Re: Canon MF655cdw Scan Utility not working on Win11 24H2 in Printer Software & Networking

Canon MF655cdw Scan Utility not working on Win11 24H2

michal2512 — Fri, 25 Oct 2024 18:54:26 GMT

Hi. After update to Win11 24H2 Scan Utility stop worked.

I have second instance of Win11 23H2 on the same PC and there is everything OK.

I was trying reinstal all drivers and utility - without result. I was disabled firewall and virus protection - without result.

Printer is connected via LAN.

Microsoft app from Store - Scan - is working excelent , Scan Utility from Canon not. Any suggestions?

Re: Canon MF655cdw Scan Utility not working on Win11 24H2

shadowsports — Fri, 25 Oct 2024 19:29:25 GMT

Greetings,

What version of the MF Scan Utility do you have installed? Hopefully 1.21.0.2?

Let me go check what feature release I have on a W11 box.. 23H2 or 24H2...

Re: Canon MF655cdw Scan Utility not working on Win11 24H2

shadowsports — Fri, 25 Oct 2024 19:37:41 GMT

Stil have 23H2 on my box.... I'll test 24H2 this weekend.

Grab v1.21.0.2 if that's not the one you have.

https://www.canon-europe.com/support/consumer/products/printers/i-sensys/mf-series/i-sensys-mf655cdw.html?type=download&detailId=tcm:13-2267450&os=Windows%2011&language=en&productTcmUri=tcm:13-2220547

Re: Canon MF655cdw Scan Utility not working on Win11 24H2

michal2512 — Fri, 25 Oct 2024 19:50:17 GMT

I have Scan Utility v1.21.0.2 on both Windows.

Re: Canon MF655cdw Scan Utility not working on Win11 24H2

shadowsports — Fri, 25 Oct 2024 19:59:01 GMT

Are you running 3rd party AV by chance?

Re: Canon MF655cdw Scan Utility not working on Win11 24H2

michal2512 — Sat, 26 Oct 2024 04:40:53 GMT

I'm using Eset Internet Security but for the testing I was uninstaled them. After that I was turned off Defender Firewall. And still not working. Maybe I had to reinstal drivers once again yet but I don't think that it help.

Re: Canon MF655cdw Scan Utility not working on Win11 24H2

michal2512 — Sat, 26 Oct 2024 11:19:36 GMT

Hi again. I had some time and I've updated my another computer to 24h2 and there are no problem with scanning. So, this is another reason.

Re: Canon MF655cdw Scan Utility not working on Win11 24H2

shadowsports — Sat, 26 Oct 2024 13:44:00 GMT

Greetings,

Thanks for the update. I suspected this might be the case. If not already done, I'd uninstall the printer. Remove the drivers, restart and reinstall. Hopefully this will solve the problem for you.

Re: Canon MF655cdw Scan Utility not working on Win11 24H2

michal2512 — Sat, 26 Oct 2024 15:58:21 GMT

shadowsports wrote: "...Remove the drivers, restart and reinstall..."

I did it many times, in different ways, but without success. I don't know what could have caused it, but I ended up reinstalling Windows. Then I installed the Canon drivers and so far everything works. I install my software one by one and always check the scanner's operation. I'll see if any of my programs are causing a conflict. Thank you for all your suggestions and interest in the problem (Google translator)

Re: Canon MF655cdw Scan Utility not working on Win11 24H2

shadowsports — Sat, 26 Oct 2024 16:42:53 GMT

Greetings ,

Thanks for your reply. Running system file checker might have been another thing you could have tried before reinstalling Windows. This is performed from an elevated command prompt. The command is >SFC /SCANNOW

This is a windows system file integrity checker. If you Google the command you can read more about it. Glad you solved it.

Re: Canon MF655cdw Scan Utility not working on Win11 24H2

michal2512 — Sat, 26 Oct 2024 17:07:34 GMT

I did it :).

Re: Canon MF655cdw Scan Utility not working on Win11 24H2

shadowsports — Sat, 26 Oct 2024 17:54:13 GMT

Greetings,

Clearly your diagnostics was very thorough. 👍

Last recommendation would be to implement a backup solution. You could then revert to a point in time where the scanner worked. It may or may not have yielded a different outcome the next time 24H2 was applied. Sometimes, however, reinstalling is the only way to resolve.

Re: Canon MF655cdw Scan Utility not working on Win11 24H2

Mladen — Mon, 04 Nov 2024 14:42:56 GMT

Did you solve the problem?

Re: Canon MF655cdw Scan Utility not working on Win11 24H2

normadel — Mon, 04 Nov 2024 16:39:18 GMT

Since you reinstalled Windows, you do not HAVE to do the 24H2 update if it is causing the issue. Microsoft can go way overboard on what their version updates do and they are not foolproof. If you don't care about what they say it does, don't do it. Don't let it happen automatically. My 23H2 computers are perfectly fine.

Re: Canon MF655cdw Scan Utility not working on Win11 24H2

shadowsports — Tue, 05 Nov 2024 15:44:49 GMT

After OS reinstall, this and his other system are working with 24H2.

Re: Canon MF655cdw Scan Utility not working on Win11 24H2

audrius — Sun, 10 Nov 2024 16:26:32 GMT

Hello, what is the problem? I have two computers with 24h2 fully updated and scanning is not possible. with version 23h2 everything works fine. What is the solution? roll back to an older version?

Re: Canon MF655cdw Scan Utility not working on Win11 24H2

michal2512 — Sun, 10 Nov 2024 21:28:24 GMT

Hi again. I don't know what caused the problem in one of my Windows instances. It was a fairly new installation. I used it for maybe 2 weeks. I didn't check if the scanner worked after installing the drivers because if the printer worked, I figured the rest should work too. The need to use the scanner caused me to start the scanning program. And then I noticed that the Scan Utility for Canon program didn't see the scanner, although other programs, e.g. Microsoft Scan, worked correctly. Reinstalling the drivers, disabling AV, scanning the system, etc. didn't help. I gave up and reinstalled the system. And so far everything works correctly. After each installation of a new application, I check if something has broken and if I come across something, I'll write in this thread. This is not a good solution, but the only one that worked. I hope Google Translator translated it fairly correctly. Best regards

Re: Canon MF655cdw Scan Utility not working on Win11 24H2

Luvbird — Sun, 24 Nov 2024 14:49:10 GMT

I have the same problem. After spending hours on the phone with Microsoft and Canon, it was determined that the issue is that Canon needs to fix the driver. I am waiting for Canon to either issue a patch or a new version of the driver.

Re: Canon MF655cdw Scan Utility not working on Win11 24H2

tjfitz68 — Mon, 25 Nov 2024 15:36:32 GMT

I read this article over the weekend.

https://www.neowin.net/news/microsoft-blocks-windows-11-24h2-update-as-it-breaks-usb-network-modems-printers-scanners/

Re: Canon MF655cdw Scan Utility not working on Win11 24H2

zachster — Mon, 23 Dec 2024 02:27:33 GMT

Still same situation- Canon support acknowledged the issue a month ago, I've been checking the driver list nearly daily and still no updates. Brand new computer- Core 7 Ultra 265 on a brand new write from literally the week everything launched- not gonna rewrite my machine for one driver- yeesh. "Get it together rabbit troop."