topic Re: Selphy app not connecting to Google Photos in Printer Software & Networking

SELPHY CP1500 using SELPHY Photo Layout v4.0.0 not connecting to Google Photos

natalielugowsk — Tue, 08 Oct 2024 03:24:35 GMT

Running Selphy on Android 14. Since the recent update I've been unable to access Google Photos (service previously connected).

I get this error for both wifi and cellular data:

Failed to acquire Web Service information. Check your Internet connection.

Re: Selphy app not connecting to Google Photos

Stephen — Mon, 07 Oct 2024 13:10:57 GMT

Hello!
Welcome to the Canon Community, and thanks for your post! We need a bit more information so that the community can provide you with the most complete answer.

Which SELPHY printer are you using, and what is the exact name of the Android app you're using?

Re: Selphy app not connecting to Google Photos

natalielugowsk — Mon, 07 Oct 2024 16:54:30 GMT

Hi Stephen, my apologies:

App: SELPHY Photo Layout v4.0.0
Printer: Canon SELPHY CP1500

Cheers

Re: Selphy app not connecting to Google Photos

Dariored — Mon, 07 Oct 2024 21:22:18 GMT

Exact same situation here. Same app, same printer. Same behaviour since last update.

Please help. Thanks.

Re: Selphy app not connecting to Google Photos

mrinot — Tue, 08 Oct 2024 00:37:09 GMT

Same situation...no longer able to access Google photos. Also the N layout feature was highly useful as it allowed multiple photos to be downloaded and printed when using 2 pictures per 4x6 print

Re: SELPHY CP1500 using SELPHY Photo Layout v4.0.0 not connecting to Google Photos

Dariored — Thu, 10 Oct 2024 21:23:42 GMT

Any news please????

Re: SELPHY CP1500 using SELPHY Photo Layout v4.0.0 not connecting to Google Photos

Rmehdi — Sun, 13 Oct 2024 01:02:52 GMT

Same issue here. Just got disconnect from my Google albums.

Very frustrating. In the middle of a scrapbook. Paid a lot based on reviews and the few photos I printed. And now it is not usable. Unfortunately the return window is passed. Can you please send a patch for this ? This is really painful. We appreciate your support. Thank you

Re: SELPHY CP1500 using SELPHY Photo Layout v4.0.0 not connecting to Google Photos

Rmehdi — Sun, 13 Oct 2024 01:04:05 GMT

CP1500

Re: SELPHY CP1500 using SELPHY Photo Layout v4.0.0 not connecting to Google Photos

Dariored — Sun, 13 Oct 2024 14:08:06 GMT

Any news here? Is somebody at Canon reading this? Are you aware of the issue?

Re: Selphy app not connecting to Google Photos

crabopy — Mon, 14 Oct 2024 23:52:00 GMT

HI Stephen - Do you or anyone in your team have any plans to reply to the original request? I also have the same issue.

Re: Selphy app not connecting to Google Photos

Rmehdi — Wed, 16 Oct 2024 03:04:11 GMT

Hi Stephen

Any news? We are stuck with a device that doesn't function. I literally just bought this about couple months ago to make our daughters scrapbook. This is very concerning that we cannot print. We have always trusted Canon for quality products.

Would you please escalate this

Thank you

Re: SELPHY CP1500 using SELPHY Photo Layout v4.0.0 not connecting to Google Photos

natalielugowsk — Sat, 19 Oct 2024 04:13:03 GMT

Bump! Is there a way to escalate this to the app devs?

Re: SELPHY CP1500 using SELPHY Photo Layout v4.0.0 not connecting to Google Photos

jmorty732 — Sat, 19 Oct 2024 20:33:33 GMT

I have the exact same issue. Been waiting for over a month for someone at Canon to at least enable Sharing to the printer from Google Photos. This should be a basic function for a Photo printing app. BASIC.

This App update has taken what used to be an enjoyable experience to an infuriating one.

I am a Canon product loyalist. My patience is wearing very thin.

At least provide the old version of the app as well for people to use. If this isn't fixed soon, I will never buy another Canon product again. At minimum Canon should at least acknowledge the issue here.

Unbelievable.

Re: Selphy app not connecting to Google Photos

Rmehdi — Wed, 30 Oct 2024 02:22:56 GMT

This is a shame that Canon doesn't stand behind their products. They have fully ignored the customers. Why do you sell this product if you cannot support it? This is unbelievable unprofessional.

This is was the very last Canon unit

Re: SELPHY CP1500 using SELPHY Photo Layout v4.0.0 not connecting to Google Photos

considerations — Fri, 01 Nov 2024 11:02:13 GMT

Same for me as well, but I’m using an iPhone with a CP1500. Losing the N-up feature was very disappointing and now I am constantly having connection issues. It’s really too bad. The printer itself is great, it’s just the app. Is it possible to downgrade back to the previous version?

Re: SELPHY CP1500 using SELPHY Photo Layout v4.0.0 not connecting to Google Photos

natalielugowsk — Mon, 04 Nov 2024 19:02:07 GMT

FWIW I found this contact email address through the Google Play store listing and reached out: [removed email address per Community Guidelines]

No response yet though.........

Re: SELPHY CP1500 using SELPHY Photo Layout v4.0.0 not connecting to Google Photos

natalielugowsk — Mon, 04 Nov 2024 19:01:18 GMT

Temporary workaround - Android only (if you're comfortable downloading APKs from somewhere other than Google Play store).

I found Selphy v3.1.0 [removed link per Community Guidelines]

Re: Selphy app not connecting to Google Photos

Stephen — Mon, 04 Nov 2024 18:59:00 GMT

The Community isn't intended for immediate or technical support. If your question is urgent, click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE for support options.

Re: SELPHY CP1500 using SELPHY Photo Layout v4.0.0 not connecting to Google Photos

Stephen — Mon, 04 Nov 2024 19:15:18 GMT

The most current apps will always be in the App Store. Your device or location will dictate the specific version of the app and features available to you.

We've heard some people have run into bugs in the past if they have a Google Pixel or a very new version of Android (or other interdependent apps). This is because Pixels get the latest updates before other users.

You must have the Canon Print app and the SELPHY Photo Layout app. You can get both of them at https://canon.us/spl

Re: SELPHY CP1500 using SELPHY Photo Layout v4.0.0 not connecting to Google Photos

Patrick — Fri, 08 Nov 2024 18:43:50 GMT

Hi natalielugowsk,

Please try disconnecting your Google account from the app and then re-adding it.

To do this, please open the SELPHY Photo app and follow these steps:

1. Tap the 3 line icon in the upper right.

2. In Menu, tap "Disconnect from the web service".

3. Tap Yes to confirm.

4. Tap the "X" in the upper left corner.

5. Tap the Back icon in the upper left corner.

6. Tap Photos.

7. Tap the selection box at the top.

8. Tap the Display Web Services button.

9. Tap the Google Photos icon.

10. Tap Next.

11. Select an account or "Use another account" and log in.

12. If you agree, tap Continue.

13. If you agree, tap Continue again.

14. Your Photos folder should now appear and you will be able to access your images.

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