topic Re: imagePROGRAF PRO-1000 disconnects from network after every print job and won't reconnect in Printer Software & Networking

imagePROGRAF PRO-1000 disconnects from network after every print job and won't reconnect

claremax — Tue, 01 Oct 2024 13:51:53 GMT

I have anew PRO-GRAF1000, purchased in July. It is running through Bluetooth to my iMac operating Processor - 3.1 GHz 6-Core Intel Core i5 Sonoma 14 6.1

For the past week I have been printing large files of 64 sheets per file at a time. As of this morning, My printer will disconnect if a file is larger that 20.

What is the problem?

Re: imagePROGRAF PRO-1000 disconnects from network after every print job and won't reconnect

Patrick — Tue, 08 Oct 2024 17:19:57 GMT

Hi claremax,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your product and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative will be able to resolve this issue for your quickly via phone or chat.

Re: imagePROGRAF PRO-1000 disconnects from network after every print job and won't reconnect

claremax — Thu, 10 Oct 2024 04:32:30 GMT

I went old school. I turned everything off for a day and came back. It's working fine now. I gather this printer can be a bit temperamental at times.