topic Re: PIXMA MG3620 unable to connect in Printer Software & Networking

PIXMA MG3620 unable to connect to iPhone 15

raygun — Tue, 16 Apr 2024 19:43:45 GMT

Via Apple iPhone, WiFi connection.Unable to connect MG 3620 after several attempts via instructions my internet service is t mobile. Prior connection was a dell desk top hard wired

Re: Unable to connect MG 3620 after several attempts via instructions my internet service is t mobil

Danny — Tue, 16 Apr 2024 18:03:20 GMT

Thanks for joining the conversation, raygun!

So that the Community can help you better, we need to know whether you're trying to connect your printer directly to a mobile device or to a wireless router. If it's a mobile device, please let us know which operating system is running on your mobile device (i.e. Android or iOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: PIXMA MG3620 unable to connect

raygun — Tue, 16 Apr 2024 19:41:32 GMT

Hi Danny it’s iso Apple 15 trying to connect printer directly to phone, went through instruction hoops several times.

Re: PIXMA MG3620 unable to connect

ArthurJ — Mon, 21 Oct 2024 15:35:42 GMT

Hi,

You can check with TMobile to see if your router is running WPA3 security. If it is, have them change it to WPA2 and then try to connect the phone to your printer via the app. If the printer connects, you can change the router setting back to WPA3.

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