topic Re: My SELPHY CP1500 isn't working after the app update, anyone else with this problem solve it? in Printer Software & Networking

My SELPHY CP1500 isn't working after the app update, anyone else with this problem solve it?

kjhayes — Thu, 03 Oct 2024 17:55:20 GMT

My Selphy app updated a few days ago and when I went to try to use it today it doesn't work at all. Just freezes the screen. I've tried restarting everything (phone, printer, etc), tried deleting the app and reuploading it, tried resetting the printer, nothing. It's basically unusable. I'm wondering if anyone else had this problem and was able to fix it or if there is something I'm missing about the upgrade? I have a Selphy 1500 and I use an Iphone that while it's aging, the specs say it should still work. thanks!

Re: My Selphy 1500 isn't working after the app update, anyone else with this problem solve it?

Danny — Wed, 02 Oct 2024 13:18:30 GMT

Thanks for joining the conversation, kjhayes!

So that the Community can help you better, we need to know exactly which operating system is running on your mobile device (i.e. Android or iOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: My Selphy 1500 isn't working after the app update, anyone else with this problem solve it?

kjhayes — Thu, 03 Oct 2024 17:51:45 GMT

I have a 12 pro max Iphone with iOS 17.6.1, and my Selphy is a 1500 model.

Re: My Selphy 1500 isn't working after the app update, anyone else with this problem solve it?

kjhayes — Thu, 03 Oct 2024 18:42:39 GMT

I also tried today to add the app to my brand new IPad Pro with iPadOS 17.6.1 and it also doesn't work there. From that app I was able to upload a firmware update to my printer but as soon as that was finished and I approved access to my photos the app stopped working just like it did on my phone.

Truthfully I have A LOT of photos. If this is crashing it though, then that seems like a big flaw for an app for printing photos!

Re: My SELPHY CP1500 isn't working after the app update, anyone else with this problem solve it?

kjhayes — Thu, 03 Oct 2024 19:15:42 GMT

So today I tried calling Canon and apparently I'm not alone, there are some bugs they are working to fix asap. Meanwhile the customer service person helped me learn how to print without using the app. So anyone else who stumbles on this, try printing directly from your photos instead of using the app. It works, although I'm sad to lose the fun layouts the app provided, I at least have my printer working again. I will also try getting the canon app (not just the selphy app) because he said that has some layout options. Thanks!

Re: My SELPHY CP1500 isn't working after the app update, anyone else with this problem solve it?

shardwick — Sat, 05 Oct 2024 03:02:42 GMT

Hello! Ever since the app updated, I don't like it 😞

I used to be able to print several 2x3 at one time and now I have to go back to the original settings each time. Very frustrating bc there were already several steps to print from google photos and now it's exhausting!!! Please fix, what happened?! Thank you 🙂 This printer is a game changer for me for scrapbooking so I am still forever thankful!!!

Re: My Selphy 1500 isn't working after the app update, anyone else with this problem solve it?

MFSC — Mon, 07 Oct 2024 03:24:38 GMT

Since yesterday’s update the app is not working in my case. It also freezes and im not able to print neither with my 1200 nor my quare q10. I hace IOS 17.6.1. Can you help?

Re: My SELPHY CP1500 isn't working after the app update, anyone else with this problem solve it?

kjhayes — Mon, 07 Oct 2024 16:00:05 GMT

I agree, it has been great for me for journaling but the new app update makes it a lot less usefull and a lot more frustrating. I also can't use the app anymore at all without it freezing. I was glad to figure out how to print directly from photos so I could still use the printer, but it's a lot less handy now and I no longer would recommend buying it to others. Hope they fix that app soon!

Re: My Selphy 1500 isn't working after the app update, anyone else with this problem solve it?

kjhayes — Wed, 09 Oct 2024 18:29:26 GMT

Adding that I haven't been able to find anyway of laying out my photos in the Canon app. So currently I can only use third party collage apps for my photos, and they are all pretty bad. Really hope they fix the Selphy app soon! I won't be recommending this printer again until they do!

Re: My SELPHY CP1500 isn't working after the app update, anyone else with this problem solve it?

MFSC — Tue, 15 Oct 2024 01:32:32 GMT

Do you have any news on this?? The app is still not working and therefore.. im not able to use the q10…

Re: My SELPHY CP1500 isn't working after the app update, anyone else with this problem solve it?

kjhayes — Tue, 15 Oct 2024 15:18:25 GMT

My app is also still not working (I'm the original poster of the question). I've been working around the app by printing straight from my photos app but its really frustrating to not be able to use any of the collage and layout functions and it makes it so I can't even get a border on the pics I print. I've tried to find alternative collage apps but none do what the old app did, so I haven't found a stand-in that I'm happy with. I looked at the app store for the Selphy app and new reviews continue to pour in with unhappy people saying their app no longer works. Not sure what the deal is. Doesn't seem right that everyone with this product just sort of has to wait with no idea of when it will work again.

Re: My SELPHY CP1500 isn't working after the app update, anyone else with this problem solve it?

daviddrobbins — Fri, 18 Oct 2024 16:20:45 GMT

kjhayes is spot on. The app got updated for the first time in a year and took what was once a good product and rendered it useless. Call Canon and some lady will tell you how to print without the app, but you can't control anything about the printing size or tweak any of the settings that way. Basically, without the running app working, your $124 printer is a worthless brick. More atonishing is how little concerned Canon appears to be about a previously highly-successful product. No notices that they're working on it, no apologies. Nearly a month later and no one can print with a printer that thousands of people own. It's a disgrace to Canon's name.

Re: My SELPHY CP1500 isn't working after the app update, anyone else with this problem solve it?

daviddrobbins — Fri, 18 Oct 2024 16:24:14 GMT

Exactly. The app got updated for the first time in a year and took what was once a good product and rendered it useless. Call Canon and some lady will tell you how to print without the app, but you can't control anything about the printing size or tweak any of the settings that way. Basically, without the running app working, your $124 printer is a worthless brick. More atonishing is how little concerned Canon appears to be about a previously highly-successful product. No notices that they're working on it, no apologies. Nearly a month later and no one can print with a printer that thousands of people own. It's a disgrace to Canon's name.

Re: My SELPHY CP1500 isn't working after the app update, anyone else with this problem solve it?

daviddrobbins — Fri, 18 Oct 2024 16:25:48 GMT

Re: My SELPHY CP1500 isn't working after the app update, anyone else with this problem solve it?

daviddrobbins — Fri, 18 Oct 2024 16:27:32 GMT

How difficult is it? Just fix and update the app. OR better yet -- give us the choice of the old or new update. We all want the old one back.

Re: My SELPHY CP1500 isn't working after the app update, anyone else with this problem solve it?

firewontquell — Sat, 19 Oct 2024 04:20:05 GMT

just spent 2 hours trying to figure this out with no success. upgraded my app and cannot get my iphone to stay connected to the printer-- it loses connection and/or the printer stops broadcasting the selphy network. I was using this to make a book for an event and I need to finish it this weekend, but the printer is basically useless to me now

Re: My SELPHY CP1500 isn't working after the app update, anyone else with this problem solve it?

Kwarman — Sun, 03 Nov 2024 19:53:57 GMT

I also have SELPHY 1500 using it with my iPhone with no issues until the App update - now it just hangs up for minutes and then sometimes kicks me out or gives me and error when I try to print 4 pics only 1 shows up. I’ve tried logging in and out and no change

Re: My SELPHY CP1500 isn't working after the app update, anyone else with this problem solve it?

kjhayes — Sun, 03 Nov 2024 21:35:28 GMT

I hear you and continue to have the same problems. I've been working around their app by using a third party collage app and then printing directly from photos, which still works. If you aren't collaging your photos and you are printing them regular size, you can print directly from photos at least which is better than not using the printer at all. Just go to your photos app, click on the pic you want to print, make sure your printer is on, and then print to that printer. It does work even if it's not nearly as good as the old app. And it continues not to work for making collages.

Re: My SELPHY CP1500 isn't working after the app update, anyone else with this problem solve it?

kjhayes — Sun, 03 Nov 2024 21:36:32 GMT

It seems pretty frustrating they can just revert to the old app.

Re: My SELPHY CP1500 isn't working after the app update, anyone else with this problem solve it?

kjhayes — Sun, 03 Nov 2024 21:44:14 GMT

I'm the original poster and still haven't had any news on fixes and my printer still doesn't work like it used to. I'm unable to use the app at all on either my phone or my brand new ipad and it's been weeks and weeks—I can only print directly from photos which takes away all formatting options. So yes, still waiting for a fix and feeling very frustrated.