Canon Maxify MB 2755 Email Scan from Device Connection Issues

JulesandMalc — Mon, 14 Oct 2024 19:38:37 GMT

Hi been using my Maxify MB 2755 for a few years to scan and email from the printer. Recently this functionality has stopped working. I initially thought this was as a result of the email account being linked to an older version of Outlook and have updated to Office 365.

The first error code on the older version of Outlook was Error 3419 Failed to connect to the email server. Check (Set mail Server) in Remote UI

Since updating Outlook to 365 i now get the Error Code 3423 Failed to connect to the mail server. Check your mail servers status

When i Test the connection to mail server in Remote UI it comes back with Connection Succeeded

Is anyone else having or had similar issues and know of a fix please ?

Thanks

Re: Canon Maxify MB 2755 Email Scan from Device Connection Issues

Arthur — Wed, 16 Oct 2024 12:53:45 GMT

Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please C LICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

topic Canon Maxify MB 2755 Email Scan from Device Connection Issues in Printer Software & Networking

Canon Maxify MB 2755 Email Scan from Device Connection Issues

Re: Canon Maxify MB 2755 Email Scan from Device Connection Issues