topic Re: Canon, please provide a patch to fix MF scanner utility on Mac in Printer Software & Networking

Canon, please provide a patch to fix MF scanner utility on Mac

jjDMV — Tue, 08 Oct 2024 18:14:03 GMT

The "network scanner settings" option is broken on the updated driver file (mac-scan-v21517-00.dmg), please fix it ASAP, without it, the utility software is NOT able to connect with any scanner,s which means the the scanner feature of the expensive all-in-one machine is USELESS. Please RESPONE.

PS. i added the canon printer as Bonjour Multifunction type, not sure if it matters or not

#ImageColor MF743cdw

#Mac OS 14+

#Canon MF Scanner Utility

Re: Canon, please provide a patch to fix MF scanner utility on Mac

John_SD — Tue, 08 Oct 2024 18:11:37 GMT

This is a user-to-user forum.

Re: Canon, please provide a patch to fix MF scanner utility on Mac

jjDMV — Tue, 08 Oct 2024 18:15:01 GMT

thanks for reply, where to get Canon's attention, do you know?

Re: Canon, please provide a patch to fix MF scanner utility on Mac

Stephen — Tue, 08 Oct 2024 18:19:46 GMT

Welcome to the Canon Community!

The Community isn't intended for immediate assistance. If your question is urgent, click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE for support options.

That being said, you can also try using the Canon PRINT app on your Mac: https://canon.us/CanonPRINTiOS

Re: Canon, please provide a patch to fix MF scanner utility on Mac

jjDMV — Tue, 08 Oct 2024 19:08:11 GMT

Thanks for the suggestion! i was able to add my printer to the iphone using this PRINT app, and do the scanning from my iphone. But I do prefer doing all the scanning and paperworks on my computer instead. Thanks anyway

Re: Canon, please provide a patch to fix MF scanner utility on Mac

jjDMV — Tue, 08 Oct 2024 19:50:30 GMT

The steps provided as the accepted solution in this thread resolved my issue here.

https://community.usa.canon.com/t5/Printer-Software-Networking/MF-Scan-Utility-on-Mac-won-t-change-printers/td-p/504103

Thanks!!

Re: Canon, please provide a patch to fix MF scanner utility on Mac

mreg — Thu, 17 Oct 2024 00:49:58 GMT

That was my resolution. But it's not permanent. Today I tried to open Network Scanner Settings from the MF Scan Utility menu bar, and it again would not open. Fortunately I have no need to make a device change right now, but a fix from Canon WOULD be nice.