topic Re: PIXMA MG7520 Will not Connect to Win 11 PC, Do I need Special Driver? in Printer Software & Networking

PIXMA MG7520 Will not Connect to Win 11 PC, Do I need Special Driver?

CactusPete23 — Thu, 26 Sep 2024 17:48:28 GMT

I just got a "new in unopened box" PIXMA MG7520 Printer from my Brother. I have tried many times to install software and drivers from Canon Support, But in Windows 11 File Explorer it only shows up as a U"SB Drive D:"

Would appreciate any help or ideas.

I am using a known good USB cable. I have restarted the computer several times.

Trying to run " mp68-win-mg7500-1_01-ejs.exe " from Canon Support; but installation fails near the end when it cannot detect the printer. Have rerun this 10 times, and same issue each time.

Is this printer no longer compatible with Windows 11 ? If I need a Driver, where can I find one, and how to install.

( Have tried installing all possible support software and drivers from CANON Support already.)

Thanks

Re: PIXMA MG7520 Will not Connect to Win 11 PC, Do I need Special Driver?

jrhoffman75 — Thu, 26 Sep 2024 18:24:26 GMT

@CactusPete23 wrote:

I just got a "new in unopened box" PIXMA MG7520 Printer from my Brother. I have tried many times to install software and drivers from Canon Support, But in Windows 11 File Explorer it only shows up as a U"SB Drive D:"

Would appreciate any help or ideas.

I am using a known good USB cable. I have restarted the computer several times.

Trying to run " mp68-win-mg7500-1_01-ejs.exe " from Canon Support; but installation fails near the end when it cannot detect the printer. Have rerun this 10 times, and same issue each time.

Is this printer no longer compatible with Windows 11 ? If I need a Driver, where can I find one, and how to install.

( Have tried installing all possible support software and drivers from CANON Support already.)

Thanks

Did you install this driver?

Re: PIXMA MG7520 Will not Connect to Win 11 PC, Do I need Special Driver?

CactusPete23 — Thu, 26 Sep 2024 18:50:37 GMT

Thanks John. Yes, I have tried installing that file. ( mp68-win-mg7500-1_01-ejs.exe )

At about 90% through installation I get this Image below: Cable is good, even tried another one. But seems like the Win11 Laptop still cannot "see" the printer. Re-starting computer does not help. (Was hoping the driver might have needed a re-boot to fully install... but no dice.)

Re: PIXMA MG7520 Will not Connect to Win 11 PC, Do I need Special Driver?

jrhoffman75 — Thu, 26 Sep 2024 18:56:45 GMT

Hi.
Register your product on the Canon support site and give Canon a call at 1-800-OK-CANON.

Re: PIXMA MG7520 Will not Connect to Win 11 PC, Do I need Special Driver?

CactusPete23 — Thu, 26 Sep 2024 19:51:57 GMT

Thanks,will give that a try.