topic Re: Windows 10 laptop no longer communicates with imageCLASS MF650c printer over wifi in Printer Software & Networking

Windows 10 laptop no longer communicates with imageCLASS MF650c printer over wifi

Derrick0 — Wed, 18 Sep 2024 03:43:54 GMT

My laptop: Windows 10, Dell Inspiron 7000, 16 GB RAM, 2 TB hard drive.

My printer: Canon ImageClass MF650c.

My WiFi: 5G

My computer can no longer print over wifi. I tried reinstalling, but the installer no longer detects the printer. I tried moving the install files to underneath the root C: folder, still cannot detect the printer. I disabled all Windows Defender firewall rules, and replaced with a rule to allow all incoming and outbound connections regardless. Still the installer will not detect the printer over the WiFi. I tried running the installer as the administrator no luck. I tried inputting the printer's IP address (based on my iPhone app info) but still no luck.

Is there a Canon support phone number I can call? What are their hours?

Re: Windows 10 laptop no longer communicates with imageCLASS MF650c printer over wifi

shadowsports — Wed, 18 Sep 2024 05:30:59 GMT

Greetings,

The printer requires a 2.4 GHz broadcast that supports WPA2/AWSencryption. If you are using a dual or Tri-Band router, you can try temporarily disabling the other broadcasts while you connect to the 2.4Ghz broadcast. Then re-enable. Another possible solution is giving each broadcast a unique network name. Review your network configuration and ensure it meets the printer's requirements. Canon support is also available by telephone or through the MyCanon portal

Re: Windows 10 laptop no longer communicates with imageCLASS MF650c printer over wifi

PaulK1 — Fri, 20 Sep 2024 14:18:29 GMT

In Canon Printer network settings: Wait Time for Conn at Startup. Changed from 0 to 2sec. Will see over time if this resolved the issue.