topic Re: Need to Re-install PIXMA MX490 W/O CD--It's Lost! in Printer Software & Networking

Need to Re-install PIXMA MX490 W/O CD--It's Lost!

LiseF — Sat, 01 Jun 2024 18:42:22 GMT

Hello All!

I need to re-install my Canon PIXMA MX490 Printer, but lost my install CD. Any way I can re-install w/o my install CD? My printer is not recogonizing my desktop computer, nor is it connecting to my WiFi. Everything worked before my new Dell was installed. Then all of a sudden, even though all things were functioning well, the desktop would tell me, or the printer would tell the computer, it was offline. NOTHING had been moved, changed, or touched. Then a smart friend, who said, "I know how to fix this!" (famous last words) and removed all the Printer and parts (fax, etc) from the Settings!!! NOW, of course, I can't get it back into the computer, w/o re-installing it! Is there a free installation download to use, or must I buy another installation cd??

Thanks in advance!

Lisa

Re: Need to Re-install PIXMA MX490 W/O CD--It's Lost!

LiseF — Sat, 01 Jun 2024 18:44:09 GMT

Addendum to above question:

The computer & Printer are about 5 yrs old, and haven't ever given me any problems til this year. I'm also trying to get the Printer to recognize and connect to my new WiFi...and that's not cooperating! I try to print from my computer to printer, when I send the document, the Queue says holds it and I get a msg saying the printer isn't responding.

Re: Need to Re-install PIXMA MX490 W/O CD--It's Lost!

Danny — Sat, 01 Jun 2024 18:44:17 GMT

Thanks for joining the conversation, Lisa! You can download everything you need for your PIXMA MX490 for free on the Canon USA web site. Just go HERE.

Hope this helps!

Re: Need to Re-install PIXMA MX490 W/O CD--It's Lost!

shadowsports — Sat, 01 Jun 2024 20:09:54 GMT

Greetings LiseF,

@Danny has provided a link to your printer's support portal.

The printer has a 2.4Ghz radio and requires a 2.4Ghz wireless broadcast that supports WPA2 / AES encryption. Please ensure your network supports these requirements.

The support portal also has instructions for wireless set up.

The printer must be put into Wireless Set Up mode in order to connect or associate with a wireless broadcast. This step is often overlooked.

Re: Need to Re-install PIXMA MX490 W/O CD--It's Lost!

LiseF — Sun, 02 Jun 2024 23:22:48 GMT

My network is 1.03 GPS...is that the network you're talking about?

Re: Need to Re-install PIXMA MX490 W/O CD--It's Lost!

LiseF — Sun, 02 Jun 2024 23:26:57 GMT

Everything was running, Wifi, wireless, printer...then nothing! Msg I kept getting was printer is offline...that's when scanning stopped working and now printing from desktop

Re: Need to Re-install PIXMA MX490 W/O CD--It's Lost!

shadowsports — Mon, 03 Jun 2024 00:18:44 GMT

Greetings,

Not sure what 1.03 GPS is.

A dual or triband wireless network broadcasts on 2.4Ghz / 5Ghz and newer equipment supports Wi-Fi 6 and 7.

The printer however will only connect to a 2.4Ghz broadcast.

The link Danny provided above includes downloads for all the software available your printer.

Set up instructions are also available there (images I posted). Before running the set up utility, the printer must be put into set up mode.

Re: Need to Re-install PIXMA MX490 W/O CD--It's Lost!

LiseF — Tue, 04 Jun 2024 17:15:54 GMT

Hi RIck,

I meant to say I have 1.03 Gbps for WiFi speed

Re: Need to Re-install PIXMA MX490 W/O CD--It's Lost!

LiseF — Tue, 04 Jun 2024 19:29:22 GMT

I did just as your instructions stated. It worked! I am online and connected to the WiFi in the house. HOWEVER, when I went to test print something from my desktop to the printer, I got the same ol' message BEFORE a new ISP was installed to the house: "Printer not responding"

Any advice on this?

Thanks in advance. Lisa

Re: Need to Re-install PIXMA MX490 W/O CD--It's Lost!

LiseF — Wed, 05 Jun 2024 16:45:42 GMT

Hi All,

I have a Canon PIXMA MX490 series printer...it stopped working or printing from my desktop. I have gotten a "Printer not responding" msg, for a while. Almost a month ago, I got connected to a new ISP. I had help on this board from shadowsports/aka: Rick, on how to get my stubborn printer to recognize the new isp/WiFi...that worked! So, I am online with WiFi on the printer. I gave it a test print..."printer not responding" . I did a troubleshooter: all systems clear...except one: Problem with Printer: "There might be a problems with Canon Mx490 series Printer. Windows will take additional steps to further troubleshoot." HOW does THAT work?? Does anyone have any advice on how to get my printer to work? There is nothing in the queue...that's been all cleared. My other option is to take it back to Staples! I'd rather fix it at home, if possible.

Thanks in advance,

Lise

Re: Need to Re-install PIXMA MX490 W/O CD--It's Lost!

gregcameron — Sun, 15 Sep 2024 21:24:16 GMT

I have been fightimg this same situation since I got new fiber optic internet. I have been through the installation hundreds of times. Nothing has worked so I just bought usb cables to hook to laptop and smartphone. It's aggravating to say the least.