topic Re: How do you reconnect a Prixma after router change? in Printer Software & Networking

How do you reconnect a PIXMA MG5350 after router change?

fillcakes — Thu, 12 Sep 2024 19:27:44 GMT

Re: How do you reconnect a Prixma after router change?

fillcakes — Sun, 05 Jan 2014 21:51:36 GMT

Wireless Lan settings on Canon confirm:

Connected to the right SSID

Correct IP address

Router confirms

IP address of Canon

SHowing the MAC address

'Connected'

Canon software on any PC connected to Router confirms:

'Cannot find printer'.

Over to Canon Engineers

Re: How do you reconnect a Prixma after router change?

fillcakes — Mon, 06 Jan 2014 00:11:17 GMT

Just spent 9 hours on this and have come to the firm conclusion that Canon's INstall Software is crippled.

I would like to challenge Canon to prove me wrong.. please

Re: How do you reconnect a Prixma after router change?

Jason — Mon, 06 Jan 2014 01:45:47 GMT

Hello fillcakes,

Welcome to The Canon Forums, and thank you for your inquiry!

We appreciate your participation, however we need to let you know that the Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. We see from your other posts that you are using a PIXMA MG5350, which is not a model that was released in the United States.

If you live outside the United States, please go to www.canon.com and select your country or region for your support needs. Canon UK support can be reached at http://www.canon.co.uk/Support/.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Re: How do you reconnect a Prixma after router change?

fillcakes — Mon, 06 Jan 2014 11:15:58 GMT

OK thanks. I've sent an email to Canon UK. Got through on the phone. Problem not solved yet.. Jeesh