topic Re: MF Toolbox doesn't work on Windows 10 in Printer Software & Networking

MF Toolbox doesn't work on Windows 10

mj1856 — Mon, 03 Aug 2015 20:18:59 GMT

I have a MF4570dn, and recently upgraded from Windows 8.1 to Windows 10.

I can no longer scan using the MF Toolbox utility. I had MF Toolbox 4.9 installed before the upgrade, and it worked just fine. After the upgrade, I get "Cannot communicate with the scanner" error dialog:

I thought I would try to reinstall the MF Toolbox utility, but there are two problems.

1) The downloads page shows no downloads for Windows 10 for this printer. This should be updated.

2) I downloaded the one for Windows 8.1, and tried to reinstall, but it just hangs at the "Processing Installation" screen:

I've also tried to uninstall the existing MF Toolbox first, and it also hangs at this same dialog.

I've also tried various other things without success:

- Connecting via USB instead of Network. It detects the scanner, and MF Toolbox can switch to that device, but it still gives a communications error.

- Trying the built-in Windows Scan app instead of MF Toolbox. It uses the WIA driver. It barely starts to scan, then immediately cancels.

Please Canon - forward this to your engineers and provide a fix asap. I cannot use my scanner on Windows 10.

(I can use the printer functionality just fine.)

Re: MF Toolbox doesn't work on Windows 10

Nym — Tue, 04 Aug 2015 08:55:27 GMT

Hello there! I have exactly the same problem. I use a Sruface Pro 3.
Please Canon, you must fix this ASAP, I need to use my scanner on my work everyday!

Re: MF Toolbox doesn't work on Windows 10

alexbailey — Tue, 04 Aug 2015 12:35:20 GMT

I have the same problem. I can print, but cannot scan now that I have Windows 10.

Re: MF Toolbox doesn't work on Windows 10

Bill_W — Tue, 04 Aug 2015 17:42:53 GMT

I upgraded to Win 10 on six machines. five machines can print. One can not load the driver and can not print.

No machine can scan.

I hope this gets fixed rapidly. I really need the scanner.

Re: MF Toolbox doesn't work on Windows 10

cyw127 — Tue, 04 Aug 2015 19:51:26 GMT

Same here. Please fix this soon Canon!!!!!

Re: MF Toolbox doesn't work on Windows 10

vagabondSteve — Wed, 05 Aug 2015 12:15:18 GMT

I Upgraded to Win 10 today, so I had this problem too.....however......

OK, so this isn't an exact substitute for the Toolbox....I have an MF4770n.

I did find Win 10 Drivers on this site, so maybe they are new additions.

Download and install the latest drivers for your MF4770n from this site. Restart your PC. Test printing.

Then go to the Windows App store, search "scan", find "Windows Scan" app, install.

At MF4770n load a doc to scan, select Remote Scanner,

At the PC, open Windows Scan App - it found the 4770n instantly on my system.

Use the drop down menus to select source, output etc. You can preview platen scans, not auto feeder docs.

Doc feeder worked to scan a 5 page PDF first try!

Works for me, hope it does for you.

Steve

Re: MF Toolbox doesn't work on Windows 10

vagabondSteve — Wed, 05 Aug 2015 13:12:12 GMT

BTW: The driver for Win 10 x64 is

MF4700_Series_MFDrivers_W64_us_EN_2.exe v20.90

for my Canon, I hope there is one for all of you!

Re: MF Toolbox doesn't work on Windows 10

TheTasmar — Wed, 05 Aug 2015 21:12:31 GMT

After messing around with this myself I got this to work but doing the following:

1. turn off printer, if you don't when windows 10 boots it may auto detect it and install (which I found screws this all up)

2. uninstall the MF Toolbox and driver if installed then reboot windows 10

3. After reboot and login turn printer back on and make sure it's connected to network (test ping and config page)

4. Install driver, it should detect printer but if not try entering the IP, and make sure MF Scan appears in notification area.

5. Install MF Toolbox for windows 8.1 (v4.9)

6. add inbound and outbound firewall rules for:

%ProgramFiles% (x86)\Canon\MF Toolbox Ver4.9\MFTBOX.exe

%ProgramFiles% (x86)\Canon\MF Toolbox Ver4.9\TBOXCFG.EXE

%ProgramFiles%\Canon\Canon MF Network Scan Utility\CNMFSUT6.EXE

7. modify the MF Toolbox configuration (just go in and then press OK)

8. On printer test scan and it should show your computer

Re: MF Toolbox doesn't work on Windows 10

fnkhan — Thu, 06 Aug 2015 07:42:04 GMT

I have been having similar problems. Uninstalling and reinstalling MF toolbox didn't work.

Canon, please update the driver.

Re: MF Toolbox doesn't work on Windows 10

fnkhan — Sat, 08 Aug 2015 06:12:54 GMT

I found the solution to this problem. You want to remove other driver folders in Windows/Twain_32 directory. I manaully removed Creative folder and it worked. I guess my creative cam doesn't work anymore, but that was coming for a long time.

Re: MF Toolbox doesn't work on Windows 10

obsobs — Sat, 08 Aug 2015 14:27:58 GMT

Hi! Have same problem.

But even can't reinstall MF Toolbox. Installer after asking some qustions just stop responding. Uninstaller does the same.

Re: MF Toolbox doesn't work on Windows 10

hagaih — Sun, 09 Aug 2015 07:23:23 GMT

Same here.

I got the MF4890dw all in one.

Toolbox not working after upgrade to Win10.

Canon - a response on this thread would be nice.

Re: MF Toolbox doesn't work on Windows 10

fnkhan — Sun, 09 Aug 2015 07:47:04 GMT

I resolved this issue by removing drivers other than Canon in Windows/Twain_32 folder. You want to uninstall the existing drivers (perhaps going in safe mode first), then remove the extra driver folders in /windows/twain_32/, but leaving wia.ds file in that folder there. Afterwards, install both the cannon driver and MF toolbox and it should work.

Re: MF Toolbox doesn't work on Windows 10

hagaih — Sun, 09 Aug 2015 07:59:11 GMT

Thanks fnkhan!

I'm expecting Canon to issue an update that does this gracegully.

Win10 is becoming popuylar quickly (free upgrade) and my printer is relatively new - so they should address this ASAP.

Again, Canon - looking for a solution please.

Re: MF Toolbox doesn't work on Windows 10

fnkhan — Sun, 09 Aug 2015 08:21:42 GMT

Problem is not with cannon will has provided a win10 driver and toolbox app. It is with other third party drivers. That's at least what my understanding is ...

Re: MF Toolbox doesn't work on Windows 10

obsobs — Mon, 10 Aug 2015 04:26:12 GMT

Found solution for my case.

1. Uninstall previous drivers

2. Uninstall Toolbox in safe mode

3. Install new drivers downloaded from Canon (updated for Win10)

4. Install Toolbox in safe mode (also downloaded from Canon, version ToolBox_4911mf17_Win_EN)

Now working fine.

Didn't delete any driver from Windows/Twain_32 directory.

Re: MF Toolbox doesn't work on Windows 10

vagabondSteve — Mon, 10 Aug 2015 12:31:31 GMT

@obsobs wrote:
Found solution for my case.
1. Uninstall previous drivers
2. Uninstall Toolbox in safe mode
3. Install new drivers downloaded from Canon (updated for Win10)
4. Install Toolbox in safe mode (also downloaded from Canon, version ToolBox_4911mf17_Win_EN)
Now working fine.
Didn't delete any driver from Windows/Twain_32 directory.

WORKED FOR ME, BUT...

I see why you had to go SAFE MODE to uninstall the Toolbox - I was unable to uninstall it in normal mode. So I didn't uninstall it.....

Hopefully this solution will work for all Toolbox users!

The downside is the Windows Scan App now has issues, but I am not too worried about that one!

Thanks for your post!

Re: MF Toolbox doesn't work on Windows 10

ITM-LCVSN — Mon, 17 Aug 2015 07:12:34 GMT

Hello,

Have tried all the usual tricks (re-installation/ip change etc...)

All of our 9 business computers are OK with Windows 8 Pro. Our first swap to Windows 10 is fatal for SCAN.

Very regrettable that Canon has not "Seen the Possible" !!!!

Re: MF Toolbox doesn't work on Windows 10

butlerds — Mon, 17 Aug 2015 13:16:11 GMT

Success! I was able to remove 4.9.1.1.mf16 in Safe Mode and then install 4.9.1.1.mf17 in Safe Mode and that did the trick. I can now scan!

Re: MF Toolbox doesn't work on Windows 10

alexbailey — Mon, 17 Aug 2015 13:33:17 GMT

I did the same thing. I unistalled MF toolbox in safe mode, reinstalled it and rebooted. It now works. I did not unistall any drivers.