topic Re: Cannot find scanner in network in Printer Software & Networking

Cannot find scanner in network

martinsapinis — Thu, 06 Dec 2018 10:44:58 GMT

Hello, everyone!

I have this Canon i-sensys MF724Cdw and cannot connect to scanner, but the problem is only with one PC. 4 other computers are connected and scanning from device to pc. I can open the printer adress in browser (configure it) and theire both on the same network and everything is fine. I try to scan the network for device and also try to add it manually but it just says: The device of the specified IP adress is not found...

I tried to disable windows firewall. Tried downloading drivers and tried installing them from CD. Nothing helps!

Re: Cannot find scanner in network

martinsapinis — Thu, 06 Dec 2018 10:49:20 GMT

Update: tried to connect 3 other pcs and one of them is like freshly installed but none of them find device. i can ping printer adress and open it in browser. I dont know how the previous devices still work and are connected, because someone else did it.

Re: Cannot find scanner in network

Danny — Thu, 06 Dec 2018 13:45:33 GMT

Hi, martinsapinis!

Welcome to The Canon Forums, and thanks for posting!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks for choosing Canon!

Re: Cannot find scanner in network

martinsapinis — Mon, 14 Jan 2019 07:17:00 GMT

Hey there!

Contacted Latvian Canon specialists and they have no answer.

Please dont give me no support but maybe you can give me some idead were to look.

1. I have excluded network problems because I made a local network with no limitations between PC (windows 10 and also windows 7) and scanner and still cant find the scanner. Other brand multifunctionals like Brother and Epson work in this same newtork.

2. when installing only (for example) UFRII driver it finds perfectly on the newtork.

3. This network discovery service or dont remember how was it called on the printer ir turned on.

4. Only thing i havent tried is facotry reset because im afraid that i wont be able to scan on computers that i can scan for now.

Re: Cannot find scanner in network

martinsapinis — Mon, 14 Jan 2019 09:33:26 GMT

SOLVED:

After one repair in the service the Use computer scanning setting was disabled!

under network settings:

Use WSD Scanning:Use Computer Scanning: