topic Professional Print & Layout not working - imagePROGRAF PRO-1000 in Printer Software & Networking

Professional Print & Layout not working - imagePROGRAF PRO-1000

aeharrin — Thu, 29 Aug 2024 12:12:35 GMT

This software worked just fine before, now every time I try to print the job manager throws an Error - Please check the printer's operation panel or the Remote UX - the printer doesn't show anything and I feel like the software is not even reaching the printer. I have tried resetting the LAN, reinstalling the software. Nothing is working. I can print using other software so I know it's not a computer printer connection issue. Any ideas here?

Re: Professional Print & Layout not working - Canon Pro-1000

jrhoffman75 — Thu, 29 Aug 2024 10:10:51 GMT

1. have there been any operating system updates between when it worked and when it didn't?

2. have you tried reinstalling the printer driver and PP&L?

Re: Professional Print & Layout not working - imagePROGRAF PRO-1000

aeharrin — Thu, 29 Aug 2024 12:23:28 GMT

OMG okay I figured it out the printer had changed it's IP and I had to add a new printer to the Stored Settings. Good lord.

Thank you for your response though!

Re: Professional Print & Layout not working - imagePROGRAF PRO-1000

litlmuso — Sun, 08 Dec 2024 13:13:06 GMT

Did this continue to work? I changed my stored settings and 2 prints went through fine but for whatever reason the software is not working, even with the above solution. This problem only happened with the new firmware update, was printing fine beforehand.

Re: Professional Print & Layout not working - imagePROGRAF PRO-1000

kscan133 — Tue, 24 Dec 2024 05:52:43 GMT

Another possible fix:

1) From right hand panel, select "Add Printer".

2) Select the printer you are having difficulty with, creating another instance of that printer.

3) Delete the first instance of the printer.

Note, you cannot delete a printer if it is the only printer in the list. You can add a second instance of the same printer, then delete the (corrupted) first instance.

Reinstalling the Professional Print and Layout Software did not correct this issue, the steps above did.

PRO-300 Printer, connected via USB, to a Windows 11 pc.

Good Luck.

Re: Professional Print & Layout not working - imagePROGRAF PRO-1000

Aji — Sun, 30 Mar 2025 20:35:38 GMT

I think that my profess print... has locked in there. I removed it using revo uninstaller and reinstalled it. However everything looks great until it says trouble communicating with the printer. Windows can print just fine.