topic Re: Canon professional print and layout will not send to print in Printer Software & Networking

Canon professional print and layout will not send to print

JustJamesK — Wed, 15 Apr 2020 08:31:58 GMT

Hi all,

I hope someone can help.

Last week my canon professional print and layout software just stopped sending my images to print. I keep getting the error " Error - please check the printer's operational panel or remote UI" in the print job screen (see image below).

Lightroom & Photoshop are able to send to print but the results are very different.

I have reset & re-installed everything. All software and drivers are up to date.

I'm running iMac with the latest Catilna software. Like I said before, it was all running fine last week.

Anyone expereinced the same issue?

Re: Canon professional print and layout will not send to print

Porcha — Wed, 15 Apr 2020 12:10:42 GMT

Hi,

Thank you for your inquiry, and welcome to the Canon Forums.

We appreciate your participation, however, for the community to best assist you can you provide us with the following information:

Operating System of the computer?
How is your printer connected?
Model of printer?

If you are in the USA and need immediate assistance please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to help! If you live outside the United States, to go: https://global.canon and select your country or region for your support needs.

Re: Canon professional print and layout will not send to print

mrwalterevans — Thu, 05 Nov 2020 01:54:14 GMT

Have you had any resolve? I have this problem too and can't figure out what is wrong.

Re: Canon professional print and layout will not send to print

eclubfoundation — Tue, 22 Dec 2020 19:03:39 GMT

I am experiencing this similar problem currently. I have 2 laptops connected to my printer (Canon imageprograf 4000s. This two laptops initially working fine but suddenly the two of them started having the error stated above. I have done many ways to make it work but ppl keeps bring the error message out.

Please note:
Operating system is windows 10 pro
IPrinter model mageprograf pro 4000s
PPL version 1.2
Connection method: wired network connection.

Re: Canon professional print and layout will not send to print

KristinMcCarrol — Sat, 20 Feb 2021 22:32:34 GMT

Did anyone find a solution for this error code? I just purchased a PRO-4100 and haven't been able to print anything from Professional Print and Layout. I've uninstalled and re-installed all software.

Re: Canon professional print and layout will not send to print

Patrick — Tue, 23 Feb 2021 20:06:44 GMT

Hi eclubfoundation and KristinMcCarrol,

Please contact technical support via phone for further assistance. There is NO charge for this call. Please dial 1-800-423-2366, Monday-Friday 8:00 am to 8:00 pm Eastern Time, excluding holidays.

Re: Canon professional print and layout will not send to print

mnscott — Tue, 02 Mar 2021 14:19:59 GMT

Same here. I am using a PRO-300, which prints fine from Capture One 21. I can also send it a test print from Windows 10. It's connected via WiFi, which is working (the printer has even downloaded and installed updates twice). So the problem doesn't seem to be the WiFi connection, at least from what I can see. From the Professional Print & Layout app I get a "ERR_CONNECTION_REFUSED". This only happens from Professional Print & Layout. It worked fine when I first started using the PRO-300, and then stopped about three weeks ago.

I am running Windows 10 Home on a Dell Inspiron 5675.

For the record, I have called Support three times. They might be able to help if they would answer the phone.

Re: Canon professional print and layout will not send to print

ncsamiam — Tue, 02 Mar 2021 16:49:28 GMT

I had the same issue and after calling Canon support and walking through it the tech found the issue. My ISP swapped out my router a few weeks ago and the IP address space on my network changed. PPL was still trying to send using the old IP address of the printer. So when it adds the printer, whatever IP address it has sticks so you have to manually add it again using the new one.

Took a while to get them on the line but he nailed it first try. Good job Canon tech support. I hate that I didn't notice that but either way, it's fixed. Hopefully this helps someone else.

Re: Canon professional print and layout will not send to print

mnscott — Thu, 04 Mar 2021 15:56:20 GMT

Thanks for replying, ncsamiam. It does look as though PPL is looking to the wrong IP address. It won't allow me to remove the current printer, or add a new one however. Nothing's changed on my system that I'm aware of, so this is kind of perplexing.

So I'll have to keep trying to get through to someone at the support number. I tried again this morning, however had to give up after almost 30 minutes of listening to 60s era mellow jazz hold music. Will try again later.

Re: Canon professional print and layout will not send to print

ncsamiam — Thu, 04 Mar 2021 16:21:30 GMT

Yes it won't allow you to remove all the printers in the list. When I told it to add printer, I selected "Auto" and it immediately showed it to me, albiet with a different name, and when the new entry was added I was then able to delete the old entry. If you change from Auto you can give it a specific IP address to look for it. Maybe try that if you haven't already. And good luck.. I put them on hold and just left the speaker phone on while I worked on other stuff. Odd music selection, I must say. 🙂

Re: Canon professional print and layout will not send to print

mnscott — Thu, 04 Mar 2021 19:18:49 GMT

I finally got through to the support folks! Had to block my calendar to allow time for it, but success! Didn't even have to listen to the music for very long.

So PPL is once again working, after finding the correct IP for the printer, which was somehow different than when I originally installed the software. I may never know what happened, but at least now I know how to correct the problem.

Re: Canon professional print and layout will not send to print

Whitehouse — Sat, 19 Jun 2021 09:54:14 GMT

I have used this software for a while and I know its pitfalls. I have a printer registered, I send the image, It says sending then just disappears. It was working fine last week, I've tried printing the same image that printed fine last week just to make sure there were no file errors. I've tried to install/reinstall. Switch on/off. Manually entered Ip4. Nothing. I've found my IP in settings, but the printer is altering one number and I can't correct just the IP. so frustrating as I know the solution but I can't fix it. Mac using Big Sur and have the current PPL.

Re: Canon professional print and layout will not send to print

markriccioni — Fri, 30 Jul 2021 10:13:19 GMT

Would you mind sharing what process they advised you in order to fix this?

Re: Canon professional print and layout will not send to print

Hector — Fri, 13 Aug 2021 18:59:43 GMT

Hello Whitehouse,

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.

Which Canon printer are you using?
Did this begin after any OS updates?
WHat happens when you enter the unaltered ip address?

For a more immediate resolution to your issue, you can contact our phone support team at 1-800-652-2666. Our agents would be happy to help.

Re: Canon professional print and layout will not send to print

Thucydides405 — Sat, 18 Sep 2021 03:20:46 GMT

I'm on a Win 10 with Canon Pro-300 using wired connection. I had to add my printer back in to Professional Print and Layout by going to Stored Settings (on the right), then Printer, then Add Printer and search and used an IP address instead of the Mac address. Then it worked fine for me. It sure seems like the error message could be more useful like "Can't find the printer" or something. I hope this helps someone.

Re: Canon professional print and layout will not send to print

kjnitin — Fri, 16 Sep 2022 19:21:22 GMT

Hi.

I faced the same issue. What is happening is that the Software Professional Print and Lay Out (PPLO) is looking for the old printer which you can see in the tab Printer (just below stored settings on the right hand side). If you click on the printer tab, you will see two options -"Add Printer" and "Delete Printer". Press "Add printer" and select your Cannon Printer once again. Once it is registered, Delete the old one. You should be able to use PPLO software.

The issue frustrated for a long time. Hope you too can resolve the issue with above steps.

Regards

Re: Canon professional print and layout will not send to print

curiousmike — Sun, 16 Jul 2023 19:13:50 GMT

If anyone comes back here with a similar issue, I had to fix this slightly differently. I'm on a Mac btw.

My issues stemmed from the fact that I initially installed the printer using Wi-Fi, then switched to wired LAN.

Initially, the printer had a particular IP that I had to switch to the wired IP - and I thought that fixed it.

But the issue became I could print a single photo, then the Job Manager would show the same error as posted in JustJamesK's image above.

I installed, uninstalled the printer and the applications multiple times. I force quit the applications and restarted. I had some random success printing two photos in a row, but most of the time it would fail printing a second photo.

Rebooting the machine would allow me to print one photo.

What seems to have fixed it for me ( please dear god let this fix stick ) was choosing the printer via ( what I think is the ) mac address, not the IP.

My suspicion is the software - somehow, somewhere - still see's my old IP address from the initial installation.

Re: Canon professional print and layout will not send to print

pj-pete — Wed, 05 Jun 2024 20:07:10 GMT

This was my issue - for some reason the IP address of my Canon Pro-300 had been changed (presumably by my router). I followed your instructions above it it all started working again - thank you so much for posting this solution!

Re: Canon professional print and layout will not send to print

Fotogrni61 — Wed, 05 Jun 2024 20:40:52 GMT

Which printers are y'all using? I use Canon g6020 and had similar issues. Go into maintenance and device settings and reset printer to the way you want it to work.
One thing I've learned is not to fret about playing with our devices and settings; it's the only way to learn how to use them.
I hope that's a help to y'all.😉

Re: Canon professional print and layout will not send to print

tdominey — Mon, 19 Aug 2024 17:59:09 GMT

Thank heavens - this is what solved the problem for me. Added the printer through the Printer drop-down at top right in PPL, then deleted the former one again through the same drop-down menu. Back to printing!