topic imageCLASS D570 stalls or hangs up on Windows 11 in Printer Software & Networking

imageCLASS D570 stalls or hangs up on Windows 11

demoore007 — Thu, 08 Aug 2024 14:16:34 GMT

My D570 worked perfectly on my old computer running Win 10. I purchased a new computer running Win 11. I have 2 printers. The brother printer loaded and worked error free. I downloaded new drivers from Cannon from their website and it printed a few sheets no errors. About 3 hours later I tried it again and it failed. No errors. It just sit there showing it was offline with 6 print jobs in the Q. I unplugged it and it printed 1 sheet and stopped again.

It has to be the Win11 drivers are not right. Since it worked on Win10. Any ideas. I've loaded drivers twice now

Re: image class D570 stalls or hangs up on Windows 11

shadowsports — Thu, 08 Aug 2024 14:15:11 GMT

Greetings,

How is the device connected, and to what? USB, ethernet, Wi-Fi?

Re: image class D570 stalls or hangs up on Windows 11

demoore007 — Thu, 08 Aug 2024 21:07:49 GMT

USB cable to the CPU. Just unplugged it from the old unit and plugged it into the new one. Old one was Win 10. New one runs Win 11.