topic Re: Download Issue - Must be logged in as an administrator? in Printer Software & Networking

PIXMA TS6400a Series software won't install without admin rights

hdanielkim — Wed, 31 Jul 2024 13:39:37 GMT

I have run into an issue where after successfully connecting my TS6400a printer to my local WiFi network. I get to the step where I download the "win-ts6400-1_1-n_mcd.exe" and try to run it, I get an error telling me "To install the software, you must be logged in to an administrator account." I AM the Administrator on this computer. Please help!

Re: Download Issue - Must be logged in as an administrator?

ArthurJ — Mon, 20 Jun 2022 14:52:57 GMT

Hi,

To begin troubleshooting, please try downloading just the printer/scanner driver and software by clicking HERE.

Let us know if that file was able to download/install.

Re: Download Issue - Must be logged in as an administrator?

hdanielkim — Mon, 20 Jun 2022 14:56:27 GMT

No, I am not able to download as I get a message stating that site can't be reached.

Re: Download Issue - Must be logged in as an administrator?

ArthurJ — Mon, 20 Jun 2022 15:59:57 GMT

Hi,

Please click the link below since the shortcut would not open. Once the support page opens for the printer, select the drivers and download tab. Please select the TS6400 series MP driver.

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/ts-series-inkjet/pixma-ts6420a/pixma-ts6420a

Re: Download Issue - Must be logged in as an administrator?

hdanielkim — Mon, 20 Jun 2022 16:46:10 GMT

Thank you so much for your help! Your solution worked and I now have a printer I can use.

Re: Download Issue - Must be logged in as an administrator?

brittanyit — Tue, 30 Jul 2024 22:32:31 GMT

Hi ! I have the same error for a Canon TS3500. Any advice?

Re: Download Issue - Must be logged in as an administrator?

Tiffany — Tue, 30 Jul 2024 22:46:56 GMT

Hi! Since this is a thread that has been inactive for quite a while, please create a new thread for the specific issue you're experiencing. Be sure to include your exact model printer in the TS3500 series. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE