topic Re: Scan documents in Printer Software & Networking

imageCLASS MF753Cdw Unable to scan

avera754 — Tue, 30 Jul 2024 15:33:24 GMT

I cannot scan. ImageCLASS MF753cdw. Message cannot configure on Remote UI

Re: Scan documents

shadowsports — Tue, 30 Jul 2024 00:06:23 GMT

Greetings,

Please give us some history on the printer. Was it recently installed?

Can you describe the set up process you performed?

What is the printer connected to and how?

What operating system version and build are you using the printer with?

Did you install drivers, if so which ones?

Are you trying to scan from a computer, or the printers control panel?

Re: Scan documents

avera754 — Tue, 30 Jul 2024 00:32:27 GMT

I’m scanning to send it to my email. It says Is not configured on remote UI

Re: Scan documents

shadowsports — Tue, 30 Jul 2024 02:27:02 GMT

Greetings,

I understand now. Like a mobile device, cell phone or computer, your printer requires mail configuration and set up in order to send mail.

The printer is compatible with most email providers. Gmail, Yahoo, Comcast, M365, etc. What you will need:

Sending server address

Username

Password

Port number

Security method, encryption if required.

Here is an example:

GMAIL

Sending server: smtp.gmail.com

Username: typically your email address

Password: your account password

Port: 465, 587, 25, or 110 are typical

Encryption: SSL, TLS, etc

Note. If you use Gmail or M365, you will need to create an App password. All of these settings are input in the printer's Remote UI. All printers that have the ability to send documents or images via email work this way.

If you tell me the mail provider you plan to use, I'll help you with the settings. I am using Gmail on my devices MF644 / MF656 and it works well.

Re: imageCLASS MF753Cdw Unable to scan

stan2841 — Thu, 12 Dec 2024 20:56:20 GMT

I called Canon and they had me download the file titled DR_RegistryFix.exe_download.xml. I downloaded, unzipped, went to the directory and installed the file. No more problems since. It's under this link. Select your operating system and go all the way to the bottom to find the DR registry fix.
Canon Support for imageFORMULA R50 Office Document Scanner | Canon U.S.A., Inc.

Re: imageCLASS MF753Cdw Unable to scan

stan2841 — Thu, 12 Dec 2024 21:10:14 GMT

Also, be sure to download the latest windows 11 updates yes, there is a fix for the scanner issue from the Microsoft side.