topic imageClass MF455dw MF Scan Utility Error on Windows 11 in Printer Software & Networking

imageClass MF455dw MF Scan Utility Error on Windows 11

Henderson1 — Tue, 16 Jul 2024 12:14:51 GMT

I have a Windows 11 notebook and a new imageClass MF455dw. I've downloaded the main driver [Windows 64bit] Generic Plus UFR II Printer Driver V3.00. I can't find a specific scan driver so I am assuming that is part of the driver already downloaded. the MF Scan Utility has also been downloaded.

Upon attempting to open the MF Scan Utility, I get the following error, "A scanner driver supporting this software is not installed. Install it and train again."

I have uninstalled/reinstalled the driver and scan utility and still no success. Suggestions?

By the way if it matters, I can print.

Re: imageClass MF455dw MF Scan Utility Error on Windows 11

shadowsports — Tue, 16 Jul 2024 14:43:29 GMT

Greetings,

You are actually missing the scanner driver. (Not serious).

You only need 2 drivers to get 100% function from the device. I would recommend this. Download the MF Drivers Package (1) and then Scanner driver (2).

1. https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDEwMDAxMTIxNzAx&cmp=ABR&lang=EN

2. https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDIwMDAwNjg2NTAz&cmp=ABR&lang=EN

Remove the Printer from Settings, then uninstall the printer drivers. Important restart your computer.

Now run the #1 download. Then #2

You will now have the MF Drivers (which includes the UFRII) standalone printer driver you installed earlier+ ScanGear. The MF Scan Utility is the second (scanning) driver you are currently missing. The 2 together are all you need.

If you are using Wireless, you can also update the printer's firmware by scrolling through the Control Panel on the LCD. Look for a little printer device icon with the blue arrow aiming down. Tap it, and wait. It takes about 4 minutes. As of today, this is v1.0.4. Don't send any jobs to the printer until the update completes. I'm running this on both of my printers. All are working great.

Re: imageClass MF455dw MF Scan Utility Error on Windows 11

Henderson1 — Tue, 16 Jul 2024 23:23:37 GMT

Thanks Rick - this helped.

Re: imageClass MF455dw MF Scan Utility Error on Windows 11

shadowsports — Wed, 17 Jul 2024 20:22:39 GMT

Thank you for your feedback. Enjoy the printer 🙂

Re: imageClass MF455dw MF Scan Utility Error on Windows 11

xswampman — Thu, 21 Nov 2024 15:50:27 GMT

I just spoke with a Canon Tech. person who told me that Microsoft updated and now Windows 11 cannot scan from my MF753cdw printer. He told me that Microsoft is working to resolve this issue and there is not a time frame. He stated that I will have to use a cable to scan until Microsoft resolves the update issue.