topic Re: Failed to install driver, MX922 Canon mp drivers has not been installed in Printer Software & Networking

Failed to install driver, MX922 Canon mp drivers has not been installed, on ARM Processor

zan986 — Sun, 14 Jul 2024 07:29:54 GMT

Have the new Microsoft Surface Copilot+ (ARM Based Processor), attempted to install the latest Print Driver and Scan Utility Installer Ver.1.01 (Windows) from the canon support website for my Canon Pixma MX922. When I install it, the installation fails and gives me an error "MP Drivers has not been installed." Also attempted to to install in safe mode, but failed. The Surface Tablet detects the printer but states the driver failed to install. I copied the Canon Program Files from my other windows 11 laptop to the surface assuming the Canon Program Files would have the driver, but unfortunately it did not.

Re: Failed to install driver, MX922 Canon mp drivers has not been installed

shadowsports — Sat, 13 Jul 2024 19:38:58 GMT

Greetings ,

Does your surface notebook have an ARM based processor.

Re: Failed to install driver, MX922 Canon mp drivers has not been installed

zan986 — Sun, 14 Jul 2024 07:23:14 GMT

Yes its a 64bit ARM based processor

Re: Failed to install driver, MX922 Canon mp drivers has not been installed, on ARM Processor

jrhoffman75 — Sun, 14 Jul 2024 12:47:17 GMT

https://support.usa.canon.com/kb/index?page=content&id=FAQ100604
Try this. It may install a Windows driver, similar to the Apple AirPrint driver. May not have all the functionality of the Canon driver.

Re: Failed to install driver, MX922 Canon mp drivers has not been installed, on ARM Processor

shadowsports — Sun, 14 Jul 2024 13:35:26 GMT

Hi zan986,

Thank you for amending your post.

John has provided details in regards to ARM based processor support. How you proceed is up to you. ARM based processors are very power efficient, but do come with software and hardware limitations is some instances.

If your device is new, I suggest you look at all of the software and hardware you intend to use with it. Ensure its supported. If its not and you are within your return window, consider it. The printer might be the beginning and lead to more compromise. Many x86 based software is also not supported under ARM. You'll have to decide.

I'm not even sure Canon's DPP free editing software is supported under ARM:

Canon Knowledge Base - Digital Photo Professional 4.0 System Requirements

Re: Failed to install driver, MX922 Canon mp drivers has not been installed, on ARM Processor

zan986 — Mon, 15 Jul 2024 04:14:51 GMT

Unfortunatlly when I attempt to install the driver windows gives an error "driver is unavailable".

Re: Failed to install driver, MX922 Canon mp drivers has not been installed, on ARM Processor

mrchadhall — Fri, 26 Jul 2024 20:59:25 GMT

I have the exact same issue with a new Windows 11 ARM Copilot+ PC (HP OmniBook X). I try to install the driver for my Pixma 472 and at the end of the installation I get "MP Drivers has not been installed." I verified that my printer model is listed as compatible with Windows 11 ARM at https://support.usa.canon.com/kb/index?page=content&id=FAQ100604. What am I missing?

Re: Failed to install driver, MX922 Canon mp drivers has not been installed, on ARM Processor

FekRom — Tue, 03 Jun 2025 23:09:45 GMT

I am having the exact same issue trying to install my printer on my new Microsoft surface pro laptop, I have tried everything I can think of but so far nothing works I always get driver not available. I can't even get to set the printer which is detected to default. All I have is print to pdf which is no use to me whatsoever.