topic Re: PC does not recognize scan function on TR8600 all of a sudden in Printer Software & Networking

PC does not recognize scan function on TR8620 all of a sudden

RobFaulk — Sat, 06 Jul 2024 00:09:53 GMT

Canon TR6800 all in one-

HP laptop w Windows 10 Version 22H2

Last week I could scan from the PC. Now the PC says I have to add a scanner. Print function works fine. It will scan from the printer to the PC, but is sketchy. I restarted everything multiple times, and downloaded the printdriver and installed again.

I have had multiple problems with HP printers, and bought this Canon and scrapped my HP printers-- if this doesnt start working-- I am buying a Brother MFP which has never given me any problems for years at my business.

Re: PC does not recognize scan function on TR8600 all of a sudden

Tiffany — Fri, 05 Jul 2024 22:42:53 GMT

Welcome to the forum!

So that the Community can help you better, we will need to know the exact model number in the TR8600 series. Which version of Windows or macOS are you using? How are you connecting? What is the exact error message? Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

Re: PC does not recognize scan function on TR8600 all of a sudden

RobFaulk — Sat, 06 Jul 2024 00:07:03 GMT

The printer is a TR8620, but the only print driver is TR8600 series. Connected via wifi. Windows 10 v22H2 as i said already. There is no error message, just a window that says you have to add a scanner, with no way to do that.

Re: PC does not recognize scan function on TR8620 all of a sudden

kdm1097 — Mon, 28 Jul 2025 23:38:59 GMT

TR8620 scan function not working in Windows 10 Pro 22h2 hard wired