topic Re: imageCLASS MF455dw - Canon MF Scan Utility ERROR in Printer Software & Networking

imageCLASS MF455dw - Canon MF Scan Utility ERROR

accountingrw — Fri, 21 Jun 2024 18:39:49 GMT

I have downloaded all of the drivers needed but when I click on the Canon MF Scan Utility app this error pops up

"No available scanner found. Follow the instructions in the User's Guide for the scanner driver to add the scanners you are using."

I have done all the troubleshooting I could and nothing is working to get my scanner to work - please help!

Thank you

Re: imageCLASS MF455dw - Canon MF Scan Utility ERROR

Danny — Sat, 22 Jun 2024 14:37:34 GMT

Thanks for joining the conversation, accountingrw!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: imageCLASS MF455dw - Canon MF Scan Utility ERROR

accountingrw — Mon, 24 Jun 2024 13:37:53 GMT

macOS v14

Re: imageCLASS MF455dw - Canon MF Scan Utility ERROR

shadowsports — Mon, 24 Jun 2024 14:16:12 GMT

Greetings accountingew,

Please tell us the software you downloaded?

Canon Support for imageCLASS MF455dw | Canon U.S.A., Inc.

When you open the MF Scan Utility, does the scanner appear in the top right-hand cornet?

Also open Image Capture. Is the scanner available there?

How is the printer connected and to what? USB, wired ethernet, wireless?

If you look at the device properties in Printer and Scanners. is it using the Canon Drivers or AirPrint for the driver?